- Cooking
- Gardening
- Interior Design
- Yoga
- Pilates
- Reading
- Mindfulness Practices
Jacy Flores
Phoenix,AZ
Summary
With a proven track record at Vital Connection MD, I excel in fostering client relationships and enhancing operational efficiency. My expertise in safety management and emotional support, combined with a knack for problem-solving and adaptability, has consistently improved client satisfaction and workplace productivity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Home Manager
Brad Gregory
05.2018 - Current
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Oversaw meal planning and preparation, working closely with dietary staff to accommodate individual needs while promoting healthy eating habits among residents.
- Maintained a safe and comfortable living environment for residents through rigorous property maintenance and inspections.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Displayed absolute discretion at handling confidential information.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Kept detailed track of household and maintenance inventory and schedules.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
Medical Assistant
Vital Connection MD
08.2018 - 03.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in clinic''s commitment to quality care.
- Maintained safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Lymphatic Treatment Specialist
Vital Connection MD
08.2018 - 03.2024
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
- Addressed specific client concerns through targeted therapeutic interventions.
- Provided clear, concise instructions to clients to prepare for massage services.
- Researched new techniques to stay up to date with trends and developments.
- Fostered positive and calming atmosphere in treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Evaluated client conditions to recommend appropriate post op therapy methods.
- Maintained client treatment records and designed long-term care programs for return customers.
- Expanded clientele by offering specialized treatments such as ultra sound , RF + CAV, and wood tool treatment.
- Maintained accurate client records for effective treatment planning and progress tracking.
- Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
- Boosted repeat business through outstanding customer service and personalized massage experiences.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Expanded knowledge of various modalities through continuing education courses, enhancing skillset as a therapist.
- Received consistent positive feedback from clients after implementing new stretching techniques into post op sessions.
Office Manager
Vital Connection MD
08.2018 - 03.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
Education
Business Communication
Arizona State University
Tempe, AZSkills
- Cleaning proficiency
- Creative Thinking
- Safety Management
- Self Motivation
- Adaptability and Flexibility
- Dependable and Responsible
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Emotionally supportive
- Professionalism
Certification
- Lymphatic Treatment
- Cranial Treatment
- CPR & First Aid
Interests
Timeline
Medical Assistant
Vital Connection MD
08.2018 - 03.2024
Lymphatic Treatment Specialist
Vital Connection MD
08.2018 - 03.2024
Office Manager
Vital Connection MD
08.2018 - 03.2024
Home Manager
Brad Gregory
05.2018 - Current
Business Communication
Arizona State University