Jacy Hefner
Union
Summary
Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CNA
GREENBRIER MANOR/ SENCA TRAIL HEALTH CARE CENTER
01.2016 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Educated patients and family members on best home care practices for healing and recovery.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Documented patient information and care activities in electronic health record.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Transported patients between rooms and appointments or testing locations.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Upheld infection control and prevention policies across different patient-facing areas.
CNA AMAP
Country View Assisted Living
03.2019 - 08.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Educated patients and family members on best home care practices for healing and recovery.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Nursing Unit Clerk
Encompass Health Rehabilitation Hospital
01.2021 - 06.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Received and routed laboratory results to correct clinical staff members.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Registered and verified patient records before triage with most up-to-date information.
- Assisted with medical coding and billing tasks.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Conducted patient intake interviews, recording and documenting relevant information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Processed medical insurance claims and payments.
Rehabilitation Technician
Encompass Health
11.2021 - 06.2022
- Established collaborative relationships with patients through consistent and meaningful communication.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Communicated back to nurses and therapists regarding patient performance and condition.
- Transferred, moved and ambulated patients to and from departments with wheelchairs and stretchers.
- Helped develop care plans for patients with complex needs and assisted patients with using rehabilitation equipment.
- Informed nurses and therapists of any requests from physicians, patients and visitors.
- Maintained medicine and equipment inventory, issued supplies to staff and notified personnel to procure more stock.
- Communicated with health and community partners to expedite services for new and existing customers.
- Followed discharge plans, identified concerns and reported issues to management for decision-making.
- Implemented medical, behavioral and clinical team care plans and documented activities in medical systems.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Prepared for sessions by setting up patient treatment areas and equipment.
- Checked physical therapy supplies, assisting with ordering and restocking.
- Demonstrated proper body mechanics and patient handling techniques for patient transfers and positioning.
- Utilized gait belts, lifts, or slings to safely move and transfer patients.
Education
High school diploma -
James Monroe High School
Lindside, WV2013
Skills
- Caregiving
- Hospice Care
- Nursing
- Patient Care
- Vital Signs
- Home Care
- Alzheimer's Care
- EMR Systems
- Medication Administration
- Dementia Care
- Critical Care Experience
- Meal Preparation
- Hospital Experience
- Senior Care
- Memory Care
- Microsoft Word
- Customer service
- Payroll
- Leadership
- Front desk (Less than 1 year)
- ADLs (8 years)
- Computer skills (10 years)
- Medical office experience (1 year)
- Admission (Less than 1 year)
- Sales
- Outside sales
- Languages
- English - Expert
- Certifications and Licenses
- Quality Assurance Controls
- Wound Care
- Chronic Disease Management
- Catheter Change and Preparation
- Family Support and Assistance
- Charting Expertise
- Grooming and Bathing Assistance
- Medications Familiarity
- Responding to Emergencies
- Mobility Assistance Needs Understanding
- Medical Records Management
- Medication Assistance
- Feeding Assistance Expertise
- Companionship and Emotional Support
- Documenting Behaviors
- Intake Recording
- Patient Relationship-Building
- Oral Hygiene
- Efficient and Reliable Team Player
- Quick Problem Solver
- Activity Coordination
- Measuring Bodily Fluids
- Trustworthy Companion
- Documentation Procedures Expertise
Certification
Certified Nursing Assistant (CNA)
December 2014 to November 2021
AMAP
May 2019 to Present
Timeline
Rehabilitation Technician
Encompass Health
11.2021 - 06.2022
Nursing Unit Clerk
Encompass Health Rehabilitation Hospital
01.2021 - 06.2022
CNA AMAP
Country View Assisted Living
03.2019 - 08.2023
CNA
GREENBRIER MANOR/ SENCA TRAIL HEALTH CARE CENTER
01.2016 - Current
High school diploma -
James Monroe High School
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