Jacy Icenogle
Washington,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Medical Office Assistant
OSF Saint Francis Medical Center
03.2017 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Used Epic to schedule appointments for doctor visits and procedures.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Prepared and processed patient referrals and transfer requests.
Unit Supply Clerk
Illinois Army National Guard
05.2014 - Current
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Sorted and delivered materials to different work areas and staff.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Sales Associate
JC Penny Co
09.2015 - 03.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cashier
Walmart
04.2011 - 11.2013
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Hostess
Cheddars Restaurant
01.2009 - 02.2011
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Accommodated special seating requests for guests to enhance satisfaction.
Sales Associate
Goodwill Store
05.2008 - 08.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Baker
Katie’s Cafe
10.2006 - 09.2007
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Frosted and iced cookies, sweet rolls, and coffee cakes.
Education
None - General Studies
Illinois Central College
East Peoria, ILNone - Music Education
Eureka College
Eureka, ILSkills
- Pulling Requests
- Medical Software Applications
- Walking Transfers and Mobility
- Medical Histories and Vital Statistics
- Order Purchasing
- Teamwork and Collaboration
- Regulatory Compliance
- Computer Proficiency
- Staff Leadership
- Operational Efficiency
- Tact and Diplomacy
- Organization and Time Management
- Documentation and Recordkeeping
- Office Supplies and Inventory
Timeline
Medical Office Assistant
OSF Saint Francis Medical Center
03.2017 - Current
Sales Associate
JC Penny Co
09.2015 - 03.2017
Unit Supply Clerk
Illinois Army National Guard
05.2014 - Current
Cashier
Walmart
04.2011 - 11.2013
Hostess
Cheddars Restaurant
01.2009 - 02.2011
Sales Associate
Goodwill Store
05.2008 - 08.2008
Baker
Katie’s Cafe
10.2006 - 09.2007
None - General Studies
Illinois Central College
None - Music Education
Eureka College
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