Jacy Simpson
Littleton,CO
Summary
Operations Leader and Executive Support Professional with over 15 years of experience in high-growth environments. Expertise in organizational management, process optimization, and team leadership, with a proven ability to enhance cross-department communication. Recognized for strong written and verbal communication skills, adaptability, and a commitment to delivering high-quality work with minimal oversight. Accomplished in managing executive schedules and providing comprehensive administrative support to leadership teams.
Overview
19
19
years of professional experience
Work History
VP of Sales (Recent Promotion)
Onda (10 years at sister companies Onda/Stroudinc)
Littleton, Colorado
11.2025 - Current
- Directed agency-wide sales strategy, establishing revenue targets and forecasting growth.
- Managed full sales cycle from prospecting to proposal creation and contract execution.
- Collaborated with Operations, Client Success, and Leadership teams to align sales with service delivery.
- Developed efficient sales systems and reporting utilizing CRM tools and data analysis.
- Trained and mentored sales staff, enforcing performance standards and accountability.
- Identified new service opportunities and market trends to enhance product offerings.
- Implemented scalable processes for pipeline management and deal closure, driving new business.
VP of Operations
Onda
Littleton, CO
01.2023 - 11.2025
- Oversaw agency-wide operational performance, leading cross-functional teams to enhance service delivery.
- Designed and implemented processes that increased efficiency, reduced errors, and improved accountability across departments.
- Led company-wide recruiting initiatives, attracting high-performing talent aligned with organizational culture.
- Optimized client onboarding operations, establishing frameworks that boosted satisfaction and retention rates.
- Developed data-driven reporting systems to monitor KPIs and guide executive decision-making.
- Collaborated with leadership to translate strategic goals into actionable operational plans for growth.
- Managed vendor relationships, ensuring integration and quality control within production workflows.
- Directed support teams of over 10 members to elevate client satisfaction and operational efficiency.
Director of Vendor Relations
Stroudinc (sister company to Onda)
Littleton, CO
08.2015 - 01.2023
- Managed vendor partnerships, supporting millions in annual eCommerce business for consultancy division.
- Developed a network of top-tier marketing and eCommerce vendors to drive performance.
- Recruited, managed and matched top-tier talent individuals with clients.
- Aligned clients with optimal partners based on needs, metrics, and budget constraints.
- Created vendor evaluation frameworks to enhance reporting systems and improve success rates.
Marketing Director
Sooper Credit Union
Denver, CO
11.2014 - 06.2015
- Oversaw Marketing & Business Development, ensuring quality, accuracy, and timely execution.
- Managed MCIF system data, reporting, and analytics.
- Edited all marketing assets for grammar, clarity, and brand consistency.
- Coordinated cross-department initiatives and communication workflows.
Digital Marketing Specialist
Sooper Credit Union
Denver, CO
01.2013 - 11.2014
- Developed campaigns, managed content workflows, and led digital communication processes.
- Created and edited written assets for internal and external audiences.
- Managed analytics, email campaigns, and social engagement.
- Managed customer CRM for marketing related tasks.
Business Development Specialist
Sooper Credit Union
Denver, CO
10.2011 - 01.2013
- Managed 500+ long-term business relationships.
- Planned and executed 10-15 events and outreach visits per quarter.
- Supported membership growth through strategic communication and education.
Loan Officer
Sooper Credit Union
Denver, CO
04.2009 - 10.2011
- Evaluated loan eligibility, processed applications, and ensured regulatory compliance.
- Supported members with account services, disputes, and financial solutions.
Loan Officer
Warren Federal Credit Union
Cheyenne, WY
05.2007 - 04.2009
- Managed new accounts, investments, IRAs, and loan products.
- Completed the full loan cycle from origination through closing for personal, home equity and auto loans.
Education
Bachelor of Science - Marketing
Colorado State University
12-2008
Skills
- Operations management
- Process workflow optimization
- Executive support
- Recruitment and hiring
- Team leadership
- Project management
- Vendor relations and management
- Contract negotiation
- Logistics management
- Client relationship management
- Research and data analysis
- Written communication
- Strategic planning and operational efficiency
- Problem solving and conflict resolution
References
Professional and Personal References available upon request.
Technical Tools
- Google Workspace (including Admin panel management)
- Microsoft Office
- HubSpot CRM
- Slack
- Monday
- Asana
- Canva
- Trainual
- Connecteam
- Digital Channel Admin Management within Meta Business Suite
- Google Business Suite
- Klaviyo
- AI Tools (ChatGPT Pro, Generative AI platforms, research tools)
Timeline
VP of Sales (Recent Promotion)
Onda (10 years at sister companies Onda/Stroudinc)
11.2025 - Current
VP of Operations
Onda
01.2023 - 11.2025
Director of Vendor Relations
Stroudinc (sister company to Onda)
08.2015 - 01.2023
Marketing Director
Sooper Credit Union
11.2014 - 06.2015
Digital Marketing Specialist
Sooper Credit Union
01.2013 - 11.2014
Business Development Specialist
Sooper Credit Union
10.2011 - 01.2013
Loan Officer
Sooper Credit Union
04.2009 - 10.2011
Loan Officer
Warren Federal Credit Union
05.2007 - 04.2009
Bachelor of Science - Marketing
Colorado State University