Jacy Tahl

• Answer calls in high volume call center.
• Assist with general questions, applications, renewals, complaints etc.
• Respond to emails.
• Attend weekly meetings.

Processed applications for Pharmacy assistants, Pharmacists, and Pharmacist Interns. Helped with Homecare aid applications for 30 days-

Answered phones, attended weekly meetings. Processed and entered transcripts/test scores, ran background checks, and responded to incoming emails.

• Answer calls in high volume call center.
• Assist with general questions, applications, renewals, complaints etc.
• Respond to emails.
• Attend weekly meetings.

• Scheduled and confirmed appointments.
• Answered and directed incoming calls using multi-line telephone system.
• Served visitors by greeting, welcoming and directing to appropriate personnel.
• Updated and recorded customer or client information to maintain accounts.
• Processed payments and updated accounts to reflect balance changes.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Sorted incoming mail and directed to correct personnel each day.
• Maintained daily calendars, set appointments with clients and planned daily office events.
• Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
• Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
• Investigated and resolved issues to maintain billing accuracy.
• Contacted insurance providers to verify insurance information and obtain billing authorization.
• Processed and sent invoices, adjustments and credit memos to customers.
• Managed numerous client accounts to track and collect money owed.

• Scheduled and confirmed appointments.
• Updated and recorded customer or client information to maintain accounts.
• Processed payments and updated accounts to reflect balance changes.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Sorted incoming mail and directed to correct personnel each day.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
• Protected clients' rights by maintaining confidentiality of personal and financial information.