Jacy Taylor
Phoenix,AZ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Everise
09.2022 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Head Chef
Dog Haus Biergarten
03.2021 - 10.2021
- Placed orders to restock items before supplies ran out.
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Developed strong vendor relationships to secure fresh, quality ingredients at competitive prices while supporting local businesses whenever possible.
- Fostered a positive working environment by promoting teamwork and open communication among all kitchen staff members.
K9 Handler
Dogtopia
01.2020 - 02.2021
- Served as a mentor to new trainers, offering guidance on effective teaching methods and sharing insights gained from years of experience in the field.
- Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Maintained clean training arena for group classes.
- Strengthened relationships between handlers and working dogs by facilitating bonding exercises designed to build trust and mutual understanding.
Education
High School Diploma -
North Canyon High School
Phoenix, AZ05.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Money handling abilities
- Client Relations
Certification
- Food Handler License - 2021(current)
Timeline
Customer Service Representative
Everise
09.2022 - 11.2023
Head Chef
Dog Haus Biergarten
03.2021 - 10.2021
K9 Handler
Dogtopia
01.2020 - 02.2021
High School Diploma -
North Canyon High School