JACY WEST
Truth Or Consequences,NM
Summary
My name is Jacy West. I am seeking a permanent full-time position. I am dedicated to providing quality work and ensuring my customers receive the best service possible. I love to learn new things and will throw myself at all new challenges to improve my workplace and the quality of work completed.
Overview
11
11
years of professional experience
Work History
Caregiver
N/A
Truth or Consequences, New Mexico
04.2024 - 08.2025
- My mom was misdiagnosed for a long time and needed a lot of help. She has now been properly diagnosed, and is doing very well. She no longer needs my help on a daily basis.
Teller
White Sands Federal Credit Union
Truth Or Consequences, NM
03.2023 - 03.2024
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Provided exceptional customer service while accurately processing routine transactions.
- Maintained confidentiality of bank records and client information.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Verified customers' identification to ensure compliance with laws and regulations.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Explained account information to customers in detail as needed.
- Performed daily reconciliation of teller drawer within established limits.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Delivered exceptional service to customers in person or over telephone.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Followed up on requests from customers in a timely manner.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Explained the features of various banking products available to customers..
- Opened new checking, savings and lines of credit for customer accounts.
General Manager
El Faro
Truth Or Consequences, NM
10.2015 - 03.2020
- Supervised daily operations and staff performance in high-traffic dining environment.
- Managed guest relations and resolved customer complaints effectively and promptly.
- Coordinated front-of-house staff schedules to ensure optimal coverage during peak hours.
- Trained new staff on hospitality standards and operational procedures for seamless service.
- Monitored cleanliness and organization of dining area to maintain a welcoming atmosphere.
- Collaborated with kitchen staff to streamline service flow and improve guest satisfaction.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Resolved customer complaints in a professional manner.
- Provided support to servers when needed during busy periods or peak hours.
- Ensured compliance with health department regulations regarding sanitation and safety standards.
- Responsible for ordering supplies necessary for front-of-house operations.
- Assisted with training new staff members on proper customer service techniques.
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
- Monitored dining room cleanliness and tidiness at all times.
- Handled guest complaints quickly to maintain positive dining experience for patrons.
- Processed payments from customers using various payment methods.
- Utilized POS systems to streamline transactions and generate reports.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Server
La Cocina Restaurant
Truth or Consequences, New Mexico
12.2014 - 08.2015
- Provided excellent customer service to enhance dining experiences.
- Assisted in menu knowledge and food pairing recommendations for guests.
- Processed customer orders accurately using point-of-sale systems.
- Maintained cleanliness and organization of dining areas and utensils.
- Handled guest inquiries and resolved issues promptly and professionally.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
GED -
N/A
ColoradoSkills
- Organizational Skills
- 30 WPM
- Customer Service
- Data Entry
- Phone Etiquette
- Time Management
- Problem Solving
- Managing Private Client Information
- Cash Handling
- Regulatory Compliance
- Cash Drawer Balancing
References
- Lynn Noel, 575-257-4072
- Shirley Hopkins, 575-584-3871
- Amanda Miller, 360-982-1086
Timeline
Caregiver
N/A
04.2024 - 08.2025
Teller
White Sands Federal Credit Union
03.2023 - 03.2024
General Manager
El Faro
10.2015 - 03.2020
Server
La Cocina Restaurant
12.2014 - 08.2015
GED -
N/A