Jacynda Wyatt
Owensboro,KY
Summary
Professional with strong background in care coordination. Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.
Overview
23
23
years of professional experience
3
3
Certification
Work History
Home Health Care Coordinator
Home & Community Care
05.2022 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed queue effectively, ensuring timely follow-up and reduced authorization turnaround time.
- Developed strong relationships with community partners, authorization requestors, medical directors and home health agencies, facilitating recommendations and collaboration on behalf of patients.
- Contributed to the development of organizational policies and procedures related to care coordination, ensuring alignment with industry standards and best practices, including developing strong knowledge of CMS guidelines.
- Exceeded all metrics goals of productivity, Quality Audit Reports and Turn Around Time, through research, mastering work instructions and collaborating colleagues.
- Change management through customer service group, developing education to improve communication with colleagues and between departments.
- Developed initiatives to increase employee satisfaction through HHEAT team, including developing employee surveys.
Occupational Therapist
Enhabit Home Health
10.2017 - 05.2024
- Through extensive training, served as a Memory Care Mentor, trained other clinicians on Memory Care Program, performed chart audits on Memory Care patients, worked closely with CCPM and BD to establish objectives for branch, marketed Memory Care program to community partners
- Provided home health OT services as part on an interdisciplinary team, primarily as part of the Community Care Program, including direct supervision of COTAs
- Clinical Care Coordinator, provided care to patients as well as served as a liaison between branch and Assisted Living Facility, performed blood pressure clinics, health presentations and staff training
- Developed materials for health presentations and marketing, educated ALF staffs on multiple health topics for annual training requirements
- Educated on home exercise programs, home modifications, durable medical equipment, energy conservation, adaptive equipment, ADL and IADL retraining, transfer training and caregiver training
- Problem solved and implemented strategies in multiple committees including QUAPI, Culture Committee, Performance Improvement Projects and focus group to reduce hospitalizations
- Trained under CCSDM as part of succession plan
- Implemented strategies to grow community care program and educate assisted living facilities on specialty programs
- Collaborated with interdisciplinary team members for comprehensive patient care and optimal results, including Assisted Living staff.
Occupational Therapist
Owensboro Health Regional Hospital, Home Care
09.2014 - 04.2018
- Completed problem solving and initiated change on the interdisciplinary Unit Performance Improvement Committee
- Reduced hospital readmission rates by providing thorough post-discharge follow-up care and education, including development of communication board to increase communication between providers and patient and families.
- Documented patient progress accurately and efficiently, ensuring compliance with regulatory requirements.
- Enhanced overall quality of life for patients with chronic conditions by addressing physical, cognitive, psychosocial, and sensory impairments.
- Provided interventions and treatments to improve patient abilities to perform daily activities, manage symptoms and prevent injury.
- Collaborated with interdisciplinary team members for comprehensive patient care and optimal results, including direct supervision of COTAs.
Co-Owner and Creative Director
Sunshine Academy Early Learning Center
01.2016 - 01.2018
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Established foundational processes for business operations.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
- Implemented regular performance reviews for staff members to address concerns proactively and provide constructive feedback for continuous improvement.
Occupational Therapist
Simply Therapy
08.2013 - 11.2014
- Provide pediatric outpatient OT services
- Provide OT services for home health contracts
- Provide OT services through First Steps
- Help clients improve decision making, abstract reasoning, memory, sequencing, sensory processing, coordination and perceptual skills, using various therapeutic activities
- Worked on clients' developmental skills to maximize independence at home and in school environment
Occupational Therapist
Wendell Foster's Campus
04.2012 - 08.2013
- Planned and implemented programs and social activities to help patients learn work and school skills and adjust to handicaps
- Evaluated patient's progress and prepared reports that detail progress, including appeals to insurance companies
- Selected activities that helped individuals learn work and life-management skills within limits of their mental and physical capabilities
- Helped clients improve decision making, abstract reasoning, memory, sequencing, coordination and perceptual skills, using computer programs and other modalities
- Tested and evaluated patients' physical and mental abilities and analyzed medical data to determine realistic rehabilitation goals for patients
Director of Rehabilitation Services
Oakwood Health Campus
12.2009 - 04.2012
- Worked with admissions and marketing staff to promote Oakwood Health Campus, including luncheons and going to Physician offices
- Trained and managed four COTAs, one PT, two PTAs and one SLP and achieved significant improvements in their productivity
- Executed and supervised daily operations of the therapy department, including daily interdisciplinary meetings with all of the department leadership
- Provided training and supervision in therapy techniques for students and nurses
- Successfully managed RUG categories
- Planned and implemented programs and activities to help patients return to their prior level of function
- Evaluated patients' progress and prepared reports that detail progress
- Developed and participated in health promotion programs, group activities, and discussions to promote client health and decrease fall risk
- Recommended changes in patients' living environments, consistent with their needs and capabilities
- Completed chart audits and appeals for Medicare denials and Part B probe
Occupational Therapist
Signature Healthcare
01.2008 - 01.2009
- Tested and evaluated patients' physical and mental abilities and analyzed medical data to determine realistic rehabilitation goals for patients
- Served as temporary Rehab Manager
- Participated in community re-entry programs
- Trained nursing staff in splint applications and wheelchair positioning
- Consulted with rehabilitation team to select activity programs and coordinated occupational therapy with other therapeutic activities
Occupational Therapist
Baptist Home East
01.2007 - 01.2008
- Tested and evaluated patients' physical and mental abilities and analyzed medical data to determine realistic rehabilitation goals for patients
- Trained restorative nursing assistants in carrying out restorative programs designed by therapy staff
- Consulted with rehabilitation team to select activity programs and coordinated occupational therapy with other therapeutic activities
Occupational Therapist
Southern KY Rehabilitation Hospital
01.2003 - 01.2007
- Handler for pet therapy
- Completed aquatic therapy with patients
- Participated in multi-disciplinary care plan conferences
- Completed IADL training and community re-entry programs
- Trained patients in adaptive techniques and special equipment to maximize independence with dressing and grooming
- Supervised level 2 OT student
Occupational Therapist
Primacy Healthcare and Rehabilitation
01.2002 - 01.2003
- Planned, organized and conducted occupational therapy program in skilled nursing setting
- Planned program involving practice in functional, homemaking skills and activities of daily living
- Trained patients in adaptive techniques and special equipment to maximize independence with dressing and grooming
Education
Bachelor's of Science - Occupational Therapy
Eastern Kentucky University
Richmond, KY05-2002
Skills
- Case management
- Multidisciplinary team collaboration
- Policy adherence
- Quality assurance
- Insurance practices
- Health literacy
- Multitasking and organization
- Conflict resolution
- Performance metrics
- Service utilization improvements
- Client relationship management
- Medicare compliance
Certification
- Kentucky Occupational Therapy License
- National Board of Certification for Occupational Therapy Registration
- M and R Professional (Pillar 3 Certified)
Awards
- Kentucky Governor's Scholar
- EKU Founders Scholarship
- Nancy Gillespie Scholarship
Timeline
Home Health Care Coordinator
Home & Community Care
05.2022 - Current
Occupational Therapist
Enhabit Home Health
10.2017 - 05.2024
Co-Owner and Creative Director
Sunshine Academy Early Learning Center
01.2016 - 01.2018
Occupational Therapist
Owensboro Health Regional Hospital, Home Care
09.2014 - 04.2018
Occupational Therapist
Simply Therapy
08.2013 - 11.2014
Occupational Therapist
Wendell Foster's Campus
04.2012 - 08.2013
Director of Rehabilitation Services
Oakwood Health Campus
12.2009 - 04.2012
Occupational Therapist
Signature Healthcare
01.2008 - 01.2009
Occupational Therapist
Baptist Home East
01.2007 - 01.2008
Occupational Therapist
Southern KY Rehabilitation Hospital
01.2003 - 01.2007
Occupational Therapist
Primacy Healthcare and Rehabilitation
01.2002 - 01.2003
Bachelor's of Science - Occupational Therapy
Eastern Kentucky University
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