Jacynth Suzuky

Appointment and Referral Clerk

Essential Health Solutions

04.2023 - Current

Coordinated communication between healthcare providers and patients to ensure appointment confirmations and reminders.
Scheduled patient appointments utilizing electronic health record systems for optimal workflow efficiency.
Processed patient information accurately, ensuring compliance with HIPAA regulations and organizational policies.
Collaborated with medical staff to facilitate timely rescheduling of appointments in response to patient cancellations or emergencies.
Handled assignments independently with good judgement and critical thinking skills.
Managed incoming calls, addressing inquiries while maintaining a high level of customer service.
Managed high call volumes while maintaining a professional demeanor, demonstrating excellent multitasking abilities under pressure.
Collaborated with team members to ensure optimal coverage during peak hours, improving client wait times and satisfaction levels.
Answered approximately 40 calls per day regarding appointment requests, concerns, and inquiries.
Streamlined appointment scheduling processes, reducing wait times and improving patient satisfaction scores.
Documented all calls and inquiries in computer system.
Ensured compliance with privacy regulations by protecting sensitive client information during all stages of the appointment process.
Maintained a comprehensive knowledge of company services, offerings, and policies to provide accurate information and guidance to clients during appointment booking interactions.
Improved customer satisfaction rates by promptly addressing inquiries and resolving issues related to appointments.
Served as a liaison between medical staff and patients, effectively communicating appointment details and necessary preparation steps.
Expedited urgent appointment requests by prioritizing bookings based on urgency and provider availability.
Facilitated the rescheduling of appointments due to unforeseen circumstances or provider unavailability with minimal disruption to clients'' schedules.
Provided accurate information and answered any questions regarding services or products.

Overview

Work History

Appointment and Referral Clerk

Education

Troy University Online -

AIT - undefined

Basic Training - undefined

Business Management - undefined

undefined

High School Diploma -

Skills

Affiliations

Languages

Timeline

Appointment and Referral Clerk

AIT - undefined

Basic Training - undefined

Business Management - undefined

undefined

Troy University Online -

High School Diploma -

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