Jad El Hajj
F&B Manager
Houston,TX
Summary
Professional in food and beverage industry, known for upholding high standards and achieving significant results. Extensive experience in enhancing operational efficiency and elevating customer experiences. Reliable team collaborator with flexible approach to changing demands, specializing in customer service and staff management.
Overview
7
7
years of professional experience
Work History
Restaurant General Manager
Patio by LaPasha - Saad Jawad (CEO)
Houston, TX
12.2025 - 02.2026
- Assisted in managing daily restaurant operations to ensure smooth service and customer satisfaction.
- Supported team members in food preparation, ensuring adherence to safety and hygiene standards.
- Learned inventory management techniques, contributing to efficient stock control processes.
- Adapted quickly to changing situations, maintaining a positive dining experience for guests.
- Participated in training sessions, enhancing knowledge of restaurant policies and procedures.
- Collaborated with staff to uphold quality standards across menu items and service delivery.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Left after 2 months for vision disagreements between me and the director of operations.
Restaurant Floor Manager
Patio by LaPasha - Saad Jawad (CEO)
Houston, TX
05.2024 - 11.2025
- Supervised daily restaurant operations to ensure smooth service and customer satisfaction.
- Trained and mentored new staff on service protocols and operational standards.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Coordinated with kitchen staff to streamline food preparation and improve service efficiency.
- Resolved customer complaints effectively, enhancing overall dining experience and retention rates.
- Collaborated with the kitchen staff to ensure timely delivery of high-quality meals during peak periods.
- Maintained strong relationships with guests by addressing their needs in a timely and personalized manner, leading to increased loyalty and repeat business.
- Contributed to marketing efforts by collaborating with the management team on promotional materials and advertising campaigns.
Server
Patio by LaPasha - Saad Jawad (CEO)
Houston, TX
01.2023 - 05.2023
- Provided exceptional customer service in fast-paced dining environment.
- Efficiently managed multi-tasking during peak service hours.
- Assisted with training new staff on menu offerings and service standards.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Handled cash transactions and processed payments accurately and efficiently.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bar Manager
Etoile (Lebanon) - Chris Hawat (CEO)
Lebanon
07.2022 - 09.2022
- Managed daily bar operations, ensuring efficient service and customer satisfaction.
- Developed and maintained inventory control systems for optimal stock levels.
- Trained and supervised staff in service standards and cocktail preparation techniques.
- Implemented promotional strategies to enhance drink sales and customer engagement.
- Monitored compliance with health and safety regulations in bar environment.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
Team Leader
Casa De Thoum
Lebanon
04.2022 - 06.2022
- Led team in achieving project milestones and enhancing workflow efficiency.
- Developed training materials to onboard new staff and improve skillsets.
- Implemented process improvements that reduced operational delays by streamlining communication.
- Coordinated cross-departmental initiatives to foster collaboration and enhance productivity.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Salesperson
Hawly Sport
Lebanon
07.2019 - 08.2021
- Engaged customers to identify needs and recommend appropriate products
- Maintained up-to-date knowledge of product offerings and market trends
- Assisted in inventory management, ensuring stock levels met demand
- Collaborated with team members to optimize sales strategies and promotions
- Recorded sales transactions accurately using point-of-sale systems
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Education
Associate of Arts - Sound Engineering
Houston Community College
Houston, TX08-2026
BA - Cinema & TV
Holy Spirit University – Kaslik (USEK)
05.2022
Equivalency BA - Cinematic Arts
Houston Christian University
05.2023
Oriental Singing, Oud playing
Higher Conservatory of Lebanon, Batroun
10.2021
Skills
- Microsoft Office Suite – Adobe Premiere Pro – Adobe photoshop – Avid Media Composer – Professional Research – Professional Presentation
Video editing software
Contract negotiation
Editing expertise
Script research and studying
Program direction
Collaborative teamwork
Content development
Languages
English – French – Arabic (Native)
Projects and Extracurricular Involvement
- Beit Al Fann – Official Certificate in Audiovisual (2 months’ workshop)
- Member of the Marial Apostolic Movement in Lebanon.
- Volunteer with Green USEK – A community that protects nature and fights all kinds of pollution.
- Fellowship Degree of successful participation in Nafas Jdeed 2 - DRI
Work Preference
Work Type
Full TimeLocation Preference
On-SiteTimeline
Restaurant General Manager
Patio by LaPasha - Saad Jawad (CEO)
12.2025 - 02.2026
Restaurant Floor Manager
Patio by LaPasha - Saad Jawad (CEO)
05.2024 - 11.2025
Server
Patio by LaPasha - Saad Jawad (CEO)
01.2023 - 05.2023
Bar Manager
Etoile (Lebanon) - Chris Hawat (CEO)
07.2022 - 09.2022
Team Leader
Casa De Thoum
04.2022 - 06.2022
Salesperson
Hawly Sport
07.2019 - 08.2021
BA - Cinema & TV
Holy Spirit University – Kaslik (USEK)
Equivalency BA - Cinematic Arts
Houston Christian University
Oriental Singing, Oud playing
Higher Conservatory of Lebanon, Batroun
Associate of Arts - Sound Engineering
Houston Community College