Jad S Bailey

• Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all calls were processed within agreed timeframes.
• Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
• Worked with supervisors and team members to understand coverage needs and bring call volume within desired tolerances.
• Streamlined appointment process for increased efficiency and reduced customer wait times.

Utilize public health surveillance data to improve community health through communication and collaboration.
• Provide leadership, direction, and epidemiologic capacity during public health investigations, and is involved in forming partnerships to increase the capacity of the health department to monitor , improve and maintain community health

• An independent fragrance company that served the greater New York City Area (Bronx, Brooklyn, Queens, Harlem and West Chester County)
• Supplying Perfume oils
• Incense and decorative fragrance crystals for the home.
• Prospecting for clients, supply orders, inventory stocking
• Maintaining storage facilities, Cash Handling and Heavy daily travel to different locations.

• Receives patient into treatment/exam area; weighs patient, takes temperature and blood pressure pre- and post-dialysis; documents on all dialysis flow sheets
• Performs and records vital signs and all other parameters of ESRD patients as per Center policy and/or state regulations; obtains blood samples and culture specimens and prepares for shipment
• Collects patient data, including but not limited to:
• Monitors and documents status of vascular accesses
• Documents patient observations and seeks guidance when levels are out of normal range for ESRD patients
• Reports patient parameters to registered nurse as needed
• Reviews dialysis prescription, notes general physical and mental condition of patient through observation and interview, obtains information and/or data to determine compliance to dietary or medication regimen; documents observations
• Initiates dialysis via approved accesses using proper cannulation or central venous catheter (“CVC”) techniques in accordance with state, federal, and local regulations
• Recommends dialysis plans for ultrafiltration to registered nurse
• Complies with all safety measures
• Monitors patient vital signs applicable to critically ill patients, administers fluid therapy or other appropriate treatments as directed, documents activities appropriately
• Reinforces vascular access care to patients as initiated by registered nurse
• Reinforces treatment care with patients
• Performs clerical duties as needed which may include: filing, lab requisitions, scheduling appointments, answering phones, ordering supplies, billing, copying, faxing, data entry, maintaining patient charts
• Sets ups and monitors dialysis machines and RO water system for correct functioning, responds to visual and audible alarms and makes appropriate adjustments before, during and after the dialysis treatment, performs safety checks as directed by the registered nurse
• Dismantles, cleans, and disinfects dialysis machines and equipment in accordance to Center procedures; perform appropriate end of therapy terminal cleaning and disinfection of the dialysis equipment.

• Primary role: Onboarding Newly Hired Teammates in Star Program
• Clinical Cannulation instruction.

• Work within an assigned residential territory to sell and promote the full range of products with focus on video, high-speed Internet, phone and XFINITY home services
• Communicate and develop rapport with customers
• Explain products and services in-depth and recommend the right solutions
• Seek out potential new customers and upgrade existing customer's services, while maintaining Client contacts in Sales Force CRM

• My primary role was a Switchboard operator.
• This included processing of consistent heavy call volume
• Use of our hotel management system ONQ to make and modify hotel reservations, and general customer service.
• I was also frequently utilized as Front Desk Agent, Bellman, Security Officer and Guest Services Associate.

• Prepared food items and assembled ready foods for patient trays
• Served meals in the rooms and cafeteria
• Provided service in dining room and dish room to residents
• Cleaned cafeteria tables, and service counter area after meals
• Followed guidelines to the facility and departmental policies and procedures and follow good hygiene, safety, and pollution control policies