Jad Zerouaoui
Nepean,Ontario/Ottawa
Summary
Dedicated Aerospace Engineer and PhD researcher with a strong foundation in aerodynamics and a passion for advancing the field through innovative applications of artificial intelligence. A dynamic educator with over a year of experience in high school mathematics, physics, robotics, and programming languages. Committed to fostering learning, promoting scientific curiosity, and empowering the next generation of STEM enthusiasts. A versatile and adaptable professional with a broad interest in diverse industries, science, technology, and business. Skilled in collaborative problem-solving and driven by a mission to make a positive impact on the aerospace industry and beyond.
Overview
5
5
years of professional experience
Work History
Mentor Teacher
Praticours
07.2022 - 07.2023
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Monitored student classroom and outdoors activities to promote student safety.
- Located materials and online resources by demonstrating use of equipment and software.
Mathematics Teacher
Joudour Al Maarifa
09.2021 - 06.2022
- Encouraged critical thinking and problem-solving to help students develop mathematical reasoning.
- Prepared and implemented lesson plans covering required course topics.
- Mentored students on individual basis to help develop math skills.
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Scheduled appointments with parents to discuss student progress and classroom behavior.
- Provided meaningful math instruction to improve math skills of children.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
Customer Advisor
EIDS
03.2021 - 05.2021
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
- Participated in interactive training programs to expand knowledge of company products and policies.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.
- Documented customer interactions in internal database to maintain complete customer service history.
Customer Service Advisor
Sitel
06.2018 - 08.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Described product highlights and benefits to help guide purchasing decisions.
Education
M.D. - Business Intelligence
Algonquin College
Ontario, CA05.2024
Master of Science - Aerospace Engineering
International University of Rabat
Rabat, Morocco06.2021
Skills
- Lesson Planning
- Mental Health
- Technique Modeling
- Behavioral Intervention
- Technology Integration
- Research Implementation
- Staff Management
- Microsoft Excel
- Call Center Operations
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
English
Full Professional
Timeline
Mentor Teacher
Praticours
07.2022 - 07.2023
Mathematics Teacher
Joudour Al Maarifa
09.2021 - 06.2022
Customer Advisor
EIDS
03.2021 - 05.2021
Customer Service Advisor
Sitel
06.2018 - 08.2018
M.D. - Business Intelligence
Algonquin College
Master of Science - Aerospace Engineering
International University of Rabat
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