Jada Allen

As a company member, my responsibilities extend beyond my work on stage and in the studio. I am actively involved in supporting the company both artistically and administratively. This includes participating in community events, serving as a positive representative and advocate for ECD, and helping promote upcoming performances and programs through social media and community engagement. I contribute to the company’s mission not only through my dancing, but also through my involvement behind the scenes and my commitment to supporting ECD in all areas.

• Prepared high-quality coffee beverages while adhering to established recipes and standards.
• Operated espresso machines and grinders efficiently to ensure smooth beverage production.
• Engaged with customers to understand preferences and recommend tailored beverage options.
• Maintained accurate cash handling procedures during transactions to ensure financial integrity.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Cleaned counters, machines, utensils, and seating areas daily.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Controlled line and crowd with quick, efficient service.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Maintained regular and consistent attendance and punctuality.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.

• Implemented process improvements that streamlined daily operations and reduced service times.
• Trained new staff on operational procedures, enhancing team efficiency and service quality.
• Assisted in inventory management, ensuring optimal stock levels and minimizing waste.
• Conducted performance evaluations, providing constructive feedback to enhance employee development.
• Resolved customer complaints effectively, ensuring satisfaction and loyalty.
• Maintained compliance with health and safety regulations, promoting a safe working environment.
• Monitored daily sales reports, identifying trends and suggesting strategies for improvement.
• Maintained equipment and supplies, ensuring operational readiness and minimizing downtime.
• Facilitated cross-training among staff, enhancing versatility and team capabilities.
• Promoted a positive workplace culture, contributing to high employee morale and retention.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.