Manesha Brassell
Summary
Positive, results-driven, and dedicated professional with over 10 years of experience in account servicing, customer relations, and enhancing customer satisfaction at Labcorp. Excelled in team collaboration, problem-solving, and operational efficiency. Skilled in leveraging excellent verbal and written communication and time management abilities to achieve and surpass goals.
Overview
13
13
years of professional experience
Work History
Account Specialist-Client Relations
Laboratory Corporations of America
01.2015 - Current
- Worked on both sides of Client Relations- assigned Gem mailboxes and Account Setup mailbox.
- Prioritized and emphasized completing Client Relations account setup, account update, and supply order projects swiftly with little to no errors.
- Maintained camaraderie and gained trust with my coworkers by offering my assistance when needed.
- Routinely maintained productivity during idle and slow times by reaching out to my Team Leads and/or Supervisor to inquire where my assistance could be of use.
- Proficiently used a combination of LCLS, LCTS, and LCBS systems, Treeno, eAssist, and Labcorp Solutions daily.
- Pulled OTS sample chain of custody forms and clinical requisitions to assist the lab and clients resolve specimen questions and issues.
- Research and resolved specimen inquiries or issues with the use of the LCLS and LCTS systems and LabCorp Solutions.
- Updated client billing information for electronic and mailed invoices.
- Helped train newly hired coworkers and remained willing to assist after training for any follow-up questions or issues.
- Requested pricing for test codes and entered approved pricing in client contract books in the LCLS system.
- Provided pricing to clients when requested.
- Proactively ensured client pricing in contract books was correct and current.
- Handled stressful situations professionally and multitasked with ease.
- Daily Work of client account setups, account updates, and supply orders.
- Assisted clients by going above and beyond to offer exceptional support for all needs.
- Assisted Specimen Management at the labs by answering questions and providing guidance through editing samples.
- Performed sample edits for assigned clients when needed.
- Assisted with editing specimens that arrived at the lab on web emergency chain of custody forms.
- Provided customer service for non-assigned clients via Call Center phone calls and/or emails.
- Requested monthly specimen credits to OTSCredits to rectify assigned client billing.
- Troubleshooted problems and developed reasonable resolutions.
- Accomplished multiple tasks in a fast-paced environment.
- Handled routine communication with clients to maintain strong relationships.
- Managed customer inquiries and resolved issues promptly.
- Ran weekly sample turnaround time reports for concerned clients to ensure the labs were processing samples quickly and efficiently.
- Attended scheduled meetings with clients, Client Success Managers, and Management via phone and Microsoft Teams to discuss client and/or internal issues and concerns.
- Requested utilization reports per client request and ensured reports were easy for clients to interpret data.
- Coordinated customer supply orders for client hiring events to ensure timely delivery.
Lead Stores Clerk
Endeavor Airlines
05.2012 - 01.2015
- Responsible for the efficient performance of warehousing operations including storage and security of aircraft materials.
- Responsible for shipping repairable materials to and from repair vendors and company shops.
- Ensured timely and accurate receipt of purchases and repairs.
- Responsible for reporting any shipping or receiving problems to the Supervisor.
- Responsible for maintaining accurate inventory and handling vendor problems.
- Ensured that inventory and materials were properly accounted for and binned.
- Processed incoming and outgoing mail, ensuring timely distribution.
- Preserved files and records to keep up-to-date and easily accessible.
- Answered email and mail correspondence on behalf of personnel.
Education
BBA - Concentration in Accounting
Strayer University
Memphis, TN06-2023
Associate of Arts - Accounting
Northwest Mississippi Community College
Senatobia, MS05-2004
High School Diploma -
Olive Branch High School
Olive Branch, MS05-2002
Skills
- Account servicing
- Task prioritization
- Customer relations
- Written communication
- Time management
- Customer satisfaction
- Teamwork
- Customer engagement
- Goal oriented
- Problem-solving abilities
- Self-motivation
- Serve customers
- Time management abilities
- Decision-making
- Relationship management
- Staff training and motivation
- Excellent communication
- Team collaboration
- Works well independently
Timeline
Account Specialist-Client Relations
Laboratory Corporations of America
01.2015 - Current
Lead Stores Clerk
Endeavor Airlines
05.2012 - 01.2015
BBA - Concentration in Accounting
Strayer University
Associate of Arts - Accounting
Northwest Mississippi Community College
High School Diploma -
Olive Branch High School
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