Jada Baldwin
Lauderhill
Summary
Dedicated and professional with a strong background in customer service, adept at multitasking and effective time management. Committed to delivering exceptional experiences that leave a lasting impression on customers. Proven ability to thrive in fast-paced environments while maintaining a focus on quality and satisfaction. Eager to leverage skills to contribute positively to team success and enhance overall customer engagement.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Banking Customer Service Representative
Teleperformance
05.2025 - Current
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Explained banking procedures and regulations to customers accurately.
- Provided excellent customer service by responding promptly to requests or inquiries.
- Monitored account activities for suspicious patterns that could indicate fraudulent activity.
Medical Customer Service Representative
Caremax
09.2024 - 02.2025
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
Education
High School Diploma -
Palm Bay Magnet High School
05-2023
Medication Technician - Medicine
Elite Medical Academy
Skills
- Customer service
- Conflict resolution
- Banking procedures
- Fraud detection
- Client confidentiality
- Medicare/Medicaid
- Patient registration
Certification
- Medication Technician License- January 2025
- Basic Life Support Certification- April-2025
Timeline
Banking Customer Service Representative
Teleperformance
05.2025 - Current
Medical Customer Service Representative
Caremax
09.2024 - 02.2025
Medication Technician - Medicine
Elite Medical Academy
High School Diploma -
Palm Bay Magnet High School
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