Jada Barnes
Wilson,NC
Summary
Dynamic professional with a proven track record in customer service excellence and childhood education. Skilled in digital literacy and customer engagement, I excel in creating positive experiences. My background includes significant achievements in improving client satisfaction and streamlining educational processes, showcasing a high-energy attitude and a commitment to excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Teachers Assistant
Start Right Learning Center
Washington, NC
04.2019 - Current
- Catered to needs of children aged 12 and younger, from infants to preteens.
- Keep classroom logs updated and complete.
- Collaborate with the lead teacher to enhance educational experiences.
- Ensured productive and supervised childcare during afternoons.
- Ensured daily cleanliness of classroom and playground.
- Maintained accurate records of student attendance, grades, and behavior reports.
Customer Service Representative
Sykes Enterprises, Incorporated
Fayetteville, NC
01.2017 - 04.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Packer/Inspector
ITW Medical
Washington, NC
01.2016 - 12.2016
- Organized inventory in the warehouse according to established procedures.
- Inspected packages for accuracy and completeness before shipping.
- Packed products in accordance with specified instructions.
- Ensured that all safety regulations were followed at all times during loading and unloading operations.
Sales Associate
HAMRICK'S INC
Fayetteville, NC
03.2015 - 12.2015
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Office Assistant
Piggly Wiggly - Lowcountry Grocers
Wilson, NC
03.2012 - 04.2015
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Supported bookkeeping tasks, such as invoicing.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
Education
Associate of Applied Science - Medical Billing & Coding
Nash Community College
Rocky Mount, NC08-2025
High school diploma -
James B. Hunt High School
Wilson, NC06.2013
Skills
- Customer Engagement
- Telecommunications Support
- Customer Service Excellence
- Childhood Education
- Early Childhood Care
- Technical support
- Digital Literacy
- Assembly Line Experience
- Healthcare Terminology Knowledge
- Understanding of HIPAA Regulations
- High-energy attitude
Certification
- CPR/First Aid, 11/2024-11/2026
- Early Childhood Education, 07/01/19
Personal Information
Authorized To Work: US for any employer
Timeline
Teachers Assistant
Start Right Learning Center
04.2019 - Current
Customer Service Representative
Sykes Enterprises, Incorporated
01.2017 - 04.2019
Packer/Inspector
ITW Medical
01.2016 - 12.2016
Sales Associate
HAMRICK'S INC
03.2015 - 12.2015
Office Assistant
Piggly Wiggly - Lowcountry Grocers
03.2012 - 04.2015
Associate of Applied Science - Medical Billing & Coding
Nash Community College
High school diploma -
James B. Hunt High School