Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jada Benjamin

The Bronx,NY

Summary

Experienced customer service professional with strong track record in managing high-volume call center environments. Demonstrates excellent communication skills, problem-solving abilities, and commitment to delivering top-notch customer experiences. Known for effective team collaboration, adaptability to changing needs, and consistently achieving measurable results. Skilled in conflict resolution, active listening, and utilizing CRM systems to enhance service efficiency.

Overview

8
8
years of professional experience

Work History

Home Health Aide

CDpap Maaser
08.2024 - Current
  • Utilized remote monitoring tools to track vital signs and report any abnormalities to healthcare professionals.
  • Monitored and reported changes in patients' health conditions, collaborating with healthcare teams to adjust care plans.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.

Site Leader

Perfect Makes Practice
07.2017 - 05.2022
  • Maintained detailed records of all site activities, allowing for effective monitoring of progress towards key milestones throughout each project''s duration.
  • Oversaw daily site operations, ensuring adherence to safety protocols and regulatory requirements.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Implemented training programs for enhanced employee skills.

COVID-19 Response Frontline Case Investigator

Insight Global
10.2020 - 01.2022
  • Enhanced data accuracy in tracking systems through meticulous documentation of case investigation findings.
  • Conducted thorough follow-ups with affected individuals, ensuring their adherence to isolation protocols and offering support as needed.
  • Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures.
  • Adapted communication strategies to accommodate the unique needs of vulnerable populations, ensuring equitable access to critical health information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Bachelor of Arts - Public Health

Brooklyn College
Brooklyn, NY
12-2025

Skills

  • Schedule management
  • Teamwork and collaboration
  • Effective communication
  • Data entry
  • Problem resolution
  • Computer proficiency
  • Microsoft Excel
  • Call center operations
  • Complaint resolution
  • Software navigation
  • Problem-solving skills
  • Calm under pressure

Accomplishments

    Completed 200+ hours towards a BA in Public Health.

Timeline

Home Health Aide

CDpap Maaser
08.2024 - Current

COVID-19 Response Frontline Case Investigator

Insight Global
10.2020 - 01.2022

Site Leader

Perfect Makes Practice
07.2017 - 05.2022

Bachelor of Arts - Public Health

Brooklyn College

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