Jada Blackmon
Carrollton,TX
Summary
Highly motivated, detail-oriented Benefit Manager and Sales Specialist with over 5 years of work. Dedicated, hard-working, reliable, and accurate professional who is adept at successfully solving complex problems.
Overview
5
5
years of professional experience
Work History
Pharmacy Benefits Manager
Cigna
St Louis, MO
09.2023 - Current
- Managed approximately 60 incoming calls, emails, and fax requests per day from customers.
- Delivered high-quality customer service through prompt resolution of inquiries from members, providers, or other parties involved in delivery of pharmacy benefits services.
- Collaborated with healthcare providers to optimize patient care and promote appropriate medication use.
- Supported organizational growth by identifying new business opportunities in pharmacy benefits market sector.
- Educated members about their prescription drug coverage options, empowering them to make informed decisions about their healthcare needs.
- Developed and maintained comprehensive understanding of evolving industry regulations, guidelines, and best practices in pharmacy benefits management.
- Managed relationships with key stakeholders, including employers, health plans, and pharmacy networks, fostering collaborative approach to pharmacy benefits management.
- Developed comprehensive drug formularies, ensuring access to safe, effective, and affordable medications for members.
- Expedited benefit delivery by establishing working relationships with benefit providers.
Client Advisor (Sales)
Neiman Marcus
St. Loouis, Mo
09.2022 - 09.2023
- Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
- Excelled in meeting sales targets, contributing significantly to overall success of the team.
- Contributed to company growth by identifying new business opportunities and cross-selling services.
- Facilitated smooth transactions between clients by coordinating with internal departments such as operations, legal, or compliance.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
- Streamlined processes for improved efficiency, enabling quicker response times to client requests
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Supported company initiatives by actively promoting brand awareness both online and offline.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
Mortgage Loan Officer
Citibank
St Louis, MO
10.2021 - 09.2022
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Assessed borrowers' financial situations to determine appropriate mortgage products and loan structure.
- Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
- Participated in ongoing professional development programs to continuously expand knowledge of the mortgage industry and enhance skills as a loan officer.
- Negotiated loan terms and conditions with clients to maximize profitability.
- Implemented effective time management techniques to consistently exceed monthly sales targets while maintaining high-quality customer service standards.
- Utilized CRM software proficiently for tracking leads, organizing client information, and planning follow-up communications.
- Promoted cross-selling opportunities within the organization by identifying additional financial products that would benefit clients beyond their mortgage needs.
Inbound Sales Representative
Spectrum
St. Louis, Mo
06.2019 - 10.2021
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Streamlined internal processes for better communication among team members, resulting in increased productivity.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Exceeded productivity targets and sales goals by 20%.
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Increased overall sales 15% through streamlining sales procedures and maintaining long-term relationships with clients.
- Coordinated with other departments such as marketing or product development when necessary – sharing valuable customer feedback and contributing to continuous improvement of our offerings.
- Implemented upselling techniques effectively, driving additional revenue streams for the company.
- Worked with 25-30 daily customers to sell over $5,000 worth of consumer services.
- Conducted thorough needs assessments to identify appropriate products or services for each customer, ensuring optimal satisfaction levels.
- Adapted quickly to new software tools and systems introduced by the company, minimizing disruptions during transitions periods.
- Earned multiple awards and recognitions for outstanding sales performance, reflecting a strong commitment to driving results and maintaining high standards of professionalism.
- Attained $100,000 in sales targets on a monthly basis.
Education
Bachelor Of Arts - Mass Communication
Tennessee State University
Nashville, Tennessee12.2017
Skills
- Insurance Verification Specialist
- HIPAA Compliance
- Forecasting skills
- Medical terminology expert
- Solutions-focused sales
- 50 WPM Typing Speed
- Pipeline Management
- Patient Care Advocate
- Extensive knowledge of Medical and Pharmacy Insurance plans
Timeline
Pharmacy Benefits Manager
Cigna
09.2023 - Current
Client Advisor (Sales)
Neiman Marcus
09.2022 - 09.2023
Mortgage Loan Officer
Citibank
10.2021 - 09.2022
Inbound Sales Representative
Spectrum
06.2019 - 10.2021
Bachelor Of Arts - Mass Communication
Tennessee State University