Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jada Blackmon

Dallas,TX

Summary

A highly motivated self-starter with an extensive background in client success,

management and project management. Proven expertise in productivity increase, support staff management, relationship building, solution alignment, strategic planning, time management, and organizational skills. Proven ability to communicate effectively with key stakeholders, resulting in increased customer satisfaction. Strong problem-solving skills and track record of proactively identifying and resolving issues. Exceptional interpersonal skills, cultivating long-term partnerships with clients based on trust and shared goals. Proficient in CRM software and experienced in managing the full client life cycle, from onboarding to renewal. Seeking a rewarding and challenging career that will foster my passion for growth and development while contributing to the success of the company.

Overview

5
5
years of professional experience

Work History

Workflow Optimization Specialist

Cigna
St Louis, MO
09.2023 - Current

Establish workflow processes, monitor daily productivity and implement modification to improve efficiency.

  • Manage all paperwork generated by staff of 10 and their patients under care.
  • Audited and revised service records, guest-check in and property usage quarterly which resulted in increased in record retention and workflow by 15%
  • Maintained data integrity through management and report cleansing resulting in 100% accuracy.
  • Research, compile and report information relative to projects to ensure proficient collaboration and communication is met.

Strategic Sales Account Manager

Spectrum
St Louis, Mo
06.2019 - 09.2023

Managed and expanded key accounts, leading to a significant 40% increase in territory revenue and achieving XXX% to plan in FY19

• Developed and implemented account-based prospecting strategies that improved long-term client engagement and satisfaction

Mastered and consistently executed sales methodology, contributing to strategic account planning and territory management.

• Managed forecast accuracy on a monthly/quarterly/annual basis, demonstrating strong sales acumen and competitive knowledge.

• Developed and maintained excellent client relationships at the executive level, leading to successful contract expansions and new business opportunities.

• Collaborated with cross-functional teams to deliver value-added solutions and meet client expectations.

• Utilized in-depth knowledge of products and services to drive revenue growth and maximize value for clients

Education

Bachelors Of Arts - Communications

Tennessee State University
Nashville, TN
12.2017

Skills

Account management

Revenue Growth

Forecasting and Budgeting

Client Relationship Management

Pipeline Management

Data Analysis and Reporting Tools

CRM Software

Timeline

Workflow Optimization Specialist

Cigna
09.2023 - Current

Strategic Sales Account Manager

Spectrum
06.2019 - 09.2023

Bachelors Of Arts - Communications

Tennessee State University
Jada Blackmon