Jada Boyd
West Chester,OH
Summary
Highly-motivated employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Consumer Banker
First Financial Bank
West Chester, OH
06.2022 - Current
- Trained employees on cash drawer operation.
- Maintained accurate records of customer interactions and transactions.
- Responded promptly to customer requests via telephone or email communication channels.
- Managed a portfolio of consumer banking accounts to ensure compliance with regulations and service standards.
- Assisted customers with bank operations, opening accounts, accessing safe deposit boxes and ATM operations.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Resolved problems or discrepancies concerning customers' accounts.
- Analyzed market conditions to recommend changes in product offerings that meet customer requirements.
- Ensured timely processing of deposits, withdrawals, transfers, payments, checks.
- Monitored daily operations within assigned branch locations for compliance with applicable laws and regulations.
Pt Assistant Manager
Footlocker, Footlocker
Cincinnati, OH
12.2019 - 09.2022
- Communicated regularly with customers to gain insights into their needs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Delegated daily tasks to team members to optimize group productivity.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Receptionist
Message Envy
West Chester, OH
09.2021 - 06.2022
- Scheduled and confirmed appointments.
- Answered incoming calls, took messages.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Updated and recorded customer or client information to maintain accounts.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Education
High School Diploma -
Gilbert A. Dater High School
Cincinnati, OHSkills
- Customer Service
- Excellent Communication
- Reliable and Responsible
- Professionalism
- Teamwork and Collaboration
- Multitasking
- Written Communication
- Problem-Solving Abilities
- Honest and Dependable
- Organizational Skills
- Sorting and Filing
- Time Management
- Team Leadership
- Adaptability and Flexibility
Certification
- Notary public
Timeline
Consumer Banker
First Financial Bank
06.2022 - Current
Receptionist
Message Envy
09.2021 - 06.2022
Pt Assistant Manager
Footlocker, Footlocker
12.2019 - 09.2022
High School Diploma -
Gilbert A. Dater High School