Jada Brackett
Mobile,AL
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
16
16
years of professional experience
Work History
Assistant Office Manager
ANDREWS IMPORTS
MOBILE, AL
12.2023 - Current
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Resolved issues in a timely manner while maintaining excellent customer service standards.
- Developed, implemented and maintained systems for the filing of records, reports and documents.
Personal Loan Specialist/Senior Customer Service Representative
OneMain Financial
04.2017 - 05.2023
- Forwarded loan applications to underwriter for review and recommendations.
- Processed, reviewed and managed the closure of customer loans.
- Evaluated loan requests and provided recommendations.
- Edited loan documents to maintain accuracy.
- Responded to customer questions and offered precise details about products and services.
- Delivered outstanding customer service to achieve high levels of satisfaction.
- Handled administrative responsibilities including paperwork filing, database maintenance and report creation.
Customer Service Manager
TitleMax Title Loans
Chickasaw, AL
01.2014 - 04.2017
- Managed inventory control, cash control and store opening and closing procedures.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Resolved customer service issues promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Exhibited excellent people skills during interaction with employees and customers.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
America’s Thrift Store
Customer Service Department
07.2011 - 01.2014
- Greeted visitors and answered questions about program, requirements and opportunities.
- Supported staff with clerical work and other office tasks.
- Assisted with recordkeeping to maintain data for ongoing grant funding and regulatory compliance.
- Developed monthly schedules and assignments for volunteer staff.
Customer Service Representative
Alorica
Mobile, AL
02.2009 - 02.2012
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Bachelor Of Applied Science - Human Resources Development
Faulkner University
Montgomery, AL05.2015
Skills
- Proficient in Financial Operations
- Collaborative Team Member
- Collections experience
- Risk evaluation
- Financial Advising
- Relationship building and management
- Sales expertise
- Multitasking Abilities
- Adaptability
- Customer service-focused
Timeline
Assistant Office Manager
ANDREWS IMPORTS
12.2023 - Current
Personal Loan Specialist/Senior Customer Service Representative
OneMain Financial
04.2017 - 05.2023
Customer Service Manager
TitleMax Title Loans
01.2014 - 04.2017
America’s Thrift Store
Customer Service Department
07.2011 - 01.2014
Customer Service Representative
Alorica
02.2009 - 02.2012
Bachelor Of Applied Science - Human Resources Development
Faulkner University