Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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JaDa Brayboy

JaDa Brayboy

Charlotte,NC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Persistent and organized professional with advanced creativity, strategy, and increased brand awareness to an organization. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

CUSTOMER SERVICE AGENT

AMERICAN AIRLINES
01.2022 - Current
  • Interacts with over 100+ individual and business clients daily to gain information for flight processing, service needs, and complaint handling
  • Leverages ongoing products, services, and promotions to recommend time-sensitive solutions to clients that maintain their trip plans
  • Utilizes key performance indicators weekly and service metrics to ensure compliance with established best practices and regulatory requirements
  • Promptly responds to challenges daily with partners and team members to resolve complex passenger operations issues
  • Ensures ongoing customer success by effectively managing complaint resolution and providing complimentary services during trip delays.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer account discrepancies and concerns.

CUSTOMER SUCCESS MANAGER

MYF8TH APPAREL
01.2019 - Current
  • Implements proactive customer success strategies by conducting personalized outreach to improve customer retention metrics, drive product adoption and build strong relationships with customers
  • Establishes and maintains customer relationships by effectively communicating and engaging to identify individual needs and provide solutions that impact business retention & engagement
  • Administers periodic discounts and promotions to accounts to increase customer loyalty, to boosts general client satisfaction and drives brand image quarterly
  • Exhibits strong leadership skills by motivating and coordinating project team members, ensuring their tasks are clearly defined and deadlines are met
  • Obtains extensive knowledge of company’s product offerings, becoming trusted product champion and subject matter expert for both internal teams and customers
  • Leverages systems and applications to manage business operations and work with over 20+ external vendors to troubleshoot technical issues
  • Analyzes sales reports to identify key performance indicators, then develops and adjusts customer service strategies to support ongoing projects
  • Utilizes strong prioritization and problem-solving skills to manage unforeseen challenges and support ambiguous, fast-paced environment.

PRODUCTION & UTILITY RUNNER

ESPN
11.2018 - 01.2022
  • Efficiently run teleprompter, screen and log games/events, produce highlights, research video content for various shows, and provide live event support to over millions of viewers.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Followed safety procedures and guidelines to maintain safe working environments within 100+ team members.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.

FLIGHT ATTENDANT

PSA AIRLINES
01.2019 - 01.2022
  • Supported client satisfaction and business growth by delivering world-class service that elevated in-flight experiences to over 30+ plus flights weekly.
  • Protected passenger safety through clear emergency protocol demonstrations and partnered with aircraft crew to ensure compliance
  • Assisted with pre, mid, and post-flight conflict resolution by reporting all incidents, effectively communicating with passengers, and collaborating with local law enforcement
  • Supported strict flight deadlines by managing crowd flow and promptly assisting passengers with baggage handling and overhead storage management.

RAMP AGENT

Piedmont Airlines
01.2018 - 08.2019
  • Guided aircraft into and out of parking positions using hand signals.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 10 daily flights.
  • Checked cargo and baggage for security to meet TSA regulations.

Education

B.S - Health and Wellness Promotion, Psychology

UNIVERSITY OF NORTH CAROLINA
Asheville, NC
05.2017

Skills

  • Project Management
  • Customer Success, Retention & Engagement
  • Verbal & Written Communication
  • Analytical & Critical Thinking
  • CRM Software Proficiency
  • Microsoft Office Applications
  • Adobe Creative Suite
  • Consumer Product Development

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

"There are far better things ahead, than any we leave behind."

Timeline

CUSTOMER SERVICE AGENT

AMERICAN AIRLINES
01.2022 - Current

CUSTOMER SUCCESS MANAGER

MYF8TH APPAREL
01.2019 - Current

FLIGHT ATTENDANT

PSA AIRLINES
01.2019 - 01.2022

PRODUCTION & UTILITY RUNNER

ESPN
11.2018 - 01.2022

RAMP AGENT

Piedmont Airlines
01.2018 - 08.2019

B.S - Health and Wellness Promotion, Psychology

UNIVERSITY OF NORTH CAROLINA

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JaDa Brayboy