Jada Brodnax
Milwaukee
Summary
Dynamic and results-driven professional with extensive experience in team leadership and customer service at Wendy’s. Proven ability to enhance operational efficiency and elevate customer satisfaction through effective staff training and conflict resolution. Skilled in inventory control and cash handling, consistently achieving high standards in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Caregiver
Self-employed
01.2024 - Current
- Provide personal care and assistance to individuals, ensuring their well-being and safety
- Manage daily schedules, appointments, and medications
- Offer emotional support while maintaining dignity and respect
- Coordinate with family members and healthcare professionals to ensure quality care
Manager
Wendy’s
01.2022 - 01.2025
- Led daily operations of a high-volume restaurant, managing a team of up to 20 employees
- Oversaw food preparation, customer service, and inventory management to ensure quality and efficiency
- Trained and mentored new employees, providing continuous support to maintain high standards of performance
- Managed cash registers, prepared staff schedules, and handled customer complaints, resolving issues promptly
- Implemented operational improvements that resulted in increased customer satisfaction and sales growth
Manager
McDonald's
01.2018 - 01.2022
- Supervised a team of 15+ employees, ensuring smooth shift operations in a fast-paced environment
- Managed inventory, handled ordering and stock control, and maintained compliance with health and safety regulations
- Trained staff on company policies, food preparation standards, and customer service
- Ensured consistent food quality and timely service while maintaining high levels of customer satisfaction
- Managed cash flow, processed payroll, and conducted performance evaluations for staff
Crew Member
Burger King
01.2016 - 01.2018
- Provided excellent customer service, taking orders, and ensuring accuracy in a fast-paced environment
- Operated kitchen equipment, prepared food items, and ensured cleanliness and safety standards were met
- Worked collaboratively with team members to ensure timely food service and efficient operations
- Assisted in training new employees on food preparation, safety procedures, and customer service expectations
Education
Associate of Arts - Human Services
Milwaukee Area Technical College
Milwaukee, WI08-2026
Skills
- Team Leadership
- Staff Management
- Customer Service
- Relationship Building
- Inventory Control
- Ordering
- Training
- Development
- Food Safety
- Health Compliance
- Cash Handling
- Point of Sale (POS) Systems
- Time Management
- Multitasking
- Conflict Resolution
- Problem-Solving
- Strong Communication Skills
- Case management
- Client assessment
- Problem solving
- Conflict resolution
- Team collaboration
Certification
- Food Safety Certification
- CPR/First Aid
Timeline
Caregiver
Self-employed
01.2024 - Current
Manager
Wendy’s
01.2022 - 01.2025
Manager
McDonald's
01.2018 - 01.2022
Crew Member
Burger King
01.2016 - 01.2018
Associate of Arts - Human Services
Milwaukee Area Technical College
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