Jada Bullock
Youngsville,North Carolina
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Experience Associate
Macys Department Store
09.2024 - Current
- Asked customers questions to determine, verify and solve common problems.
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Facilitated seamless transactions by guiding customers through the purchasing process while addressing any concerns or questions raised along the way.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Utilized advanced problem-solving skills in order to troubleshoot and resolve technical-related customer inquiries.
- Cross-trained and backed up other customer service managers.
- Cross-trained and provided backup support for organizational leadership.
- Maintained an up-to-date knowledge of company offerings in order to provide relevant recommendations based on client needs.
- Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional service.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
Coustomer Service Associate
Macys Department Store
06.2024 - 08.2024
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
Daycare Floater
Dream World Academy
03.2022 - 06.2024
- Strengthened social skills among children by encouraging group interactions during playtime and other collaborative tasks.
- Managed conflict resolution among children through calming techniques and effective communication strategies when necessary.
- Fostered creativity and imagination through engaging storytelling sessions, enriching each child''s development process.
- Assisted with meal preparation and distribution, upholding dietary guidelines while ensuring all children were properly nourished throughout the day.
- Built rapport with parents, fostering strong communication regarding their child''s progress and needs.
- Participated in ongoing professional development opportunities focused on enhancing childcare practices and staying current on relevant industry trends or research findings.
- Assisted in creating a welcoming and inclusive environment for all children by promoting respect, empathy, and understanding among peers.
- Monitored children's activities to verify safety and wellbeing.
- Encouraged children's emotional and social development.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
Sandwich Artist
SUBWAY®Restaurants
07.2020 - 05.2021
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Kept workplace clean and organized in line with restaurant policies.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Education
Associate of Arts -
Wake Technical Community College
Raleigh, NC12-2024
Skills
- Social Media Monitoring
- CRM Software
- Client Advocacy
- Trend Monitoring
- Customer service excellence
- Teamwork and Collaboration
- Decision-Making
Timeline
Customer Experience Associate
Macys Department Store
09.2024 - Current
Coustomer Service Associate
Macys Department Store
06.2024 - 08.2024
Daycare Floater
Dream World Academy
03.2022 - 06.2024
Sandwich Artist
SUBWAY®Restaurants
07.2020 - 05.2021
Associate of Arts -
Wake Technical Community College
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