Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jada Bullock

Youngsville,North Carolina

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Experience Associate

Macys Department Store
09.2024 - Current
  • Asked customers questions to determine, verify and solve common problems.
  • Employed active listening skills to accurately understand customer concerns and address them effectively.
  • Facilitated seamless transactions by guiding customers through the purchasing process while addressing any concerns or questions raised along the way.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Utilized advanced problem-solving skills in order to troubleshoot and resolve technical-related customer inquiries.
  • Cross-trained and backed up other customer service managers.
  • Cross-trained and provided backup support for organizational leadership.
  • Maintained an up-to-date knowledge of company offerings in order to provide relevant recommendations based on client needs.
  • Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional service.
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.

Coustomer Service Associate

Macys Department Store
06.2024 - 08.2024
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
  • Assisted customers in navigating company's products and services, enhancing their overall experience.

Daycare Floater

Dream World Academy
03.2022 - 06.2024
  • Strengthened social skills among children by encouraging group interactions during playtime and other collaborative tasks.
  • Managed conflict resolution among children through calming techniques and effective communication strategies when necessary.
  • Fostered creativity and imagination through engaging storytelling sessions, enriching each child''s development process.
  • Assisted with meal preparation and distribution, upholding dietary guidelines while ensuring all children were properly nourished throughout the day.
  • Built rapport with parents, fostering strong communication regarding their child''s progress and needs.
  • Participated in ongoing professional development opportunities focused on enhancing childcare practices and staying current on relevant industry trends or research findings.
  • Assisted in creating a welcoming and inclusive environment for all children by promoting respect, empathy, and understanding among peers.
  • Monitored children's activities to verify safety and wellbeing.
  • Encouraged children's emotional and social development.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.

Sandwich Artist

SUBWAY®Restaurants
07.2020 - 05.2021
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Kept workplace clean and organized in line with restaurant policies.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.

Education

Associate of Arts -

Wake Technical Community College
Raleigh, NC
12-2024

Skills

  • Social Media Monitoring
  • CRM Software
  • Client Advocacy
  • Trend Monitoring
  • Customer service excellence
  • Teamwork and Collaboration
  • Decision-Making

Timeline

Customer Experience Associate

Macys Department Store
09.2024 - Current

Coustomer Service Associate

Macys Department Store
06.2024 - 08.2024

Daycare Floater

Dream World Academy
03.2022 - 06.2024

Sandwich Artist

SUBWAY®Restaurants
07.2020 - 05.2021

Associate of Arts -

Wake Technical Community College
Jada Bullock