Jada Carter
NC
Summary
A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned. Insightful Laboratory Technician brings dedication to excellence and calm demeanor. Team player trained in laboratory procedures, equipment maintenance and inventory management. Supports lab operations with accurate documentation and organized spaces.
Overview
4
4
years of professional experience
Work History
Lab Assistant
LabCorp
03.2023 - Current
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Prepared specimens for testing and analysis.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Utilized advanced knowledge of medical terminology to accurately convey information among healthcare providers, ensuring proper understanding of patient needs.
Customer Services Representative
Alorica
05.2022 - 10.2023
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed
- Documented customer correspondence in CRM to track requests, problems and solutions
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
- Assisted customers by providing confirmations, answering questions and offering general information.
Customer Service Supervisor
Spectrum
08.2020 - 10.2021
- Cross trained in multiple departments to know all company needs and train new employees
- Analyzed and updated all necessary changes to Salesforce software
- Processed customer service requests via phone support and email support
- Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
- Noted customer correspondence in CRM to track requests, problems and solutions
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Audited internal data and processes to identify and manage initiatives, improving business performance
- Recommended metrics and models based on observed trends
- Worked with internal teams to understand business needs.
Education
High School Diploma -
North Brunswick High School
Currently Enrolled -
North Carolina A&T University
Skills
- Efficient and Detail-Oriented
- Technical Support
- Medical terminology
- Supervisory Experience
- Email Support
- Salesforce
- Zendesk
- Microsoft
- Laboratory techniques
- Specimen Processing
- Understanding Customer Needs
- Problem Solving
Timeline
Lab Assistant
LabCorp
03.2023 - Current
Customer Services Representative
Alorica
05.2022 - 10.2023
Customer Service Supervisor
Spectrum
08.2020 - 10.2021
High School Diploma -
North Brunswick High School
Currently Enrolled -
North Carolina A&T University