Jada Chestnut
1126 Pint Circle Rd
Summary
Licensed Cosmetologist specializing in full body waxing with strong experience in client care, sanitation, and service delivery. Currently serving as a Customer Service Advocate II at Blue Cross Blue Shield, where I provide high-quality support, resolve complex issues, and communicate effectively with diverse members. Skilled in balancing technical expertise with exceptional customer service, bringing a unique combination of hands-on cosmetology knowledge and corporate customer advocacy. Recognized for professionalism, attention to detail, and the ability to build trust and maintain positive client and member relationships.
Overview
8
8
years of professional experience
Work History
Customer Service Advocate II
Blue Cross Blue Shield of SC
10.2024 - Current
- Handle phone and web inquiries
- Investigate issues and perform adjustments or reprocesses coordinating with internal departments when needed.
- Maintain productivity, quality, and timeliness standards.
- Support onboarding of new hires and cross-training of team members.
- Identify complex issues for escalation to supervisors or managers.
- Manage high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
Waxing Specialist/Receptionist
Waxing the City
12.2020 - 01.2023
- Maintained clean and sanitary workspace.
- Waxed clients various bodies using soft and hard wax.
- Answered phone calls and emails to schedule client appointments.
- Maintained regular client list and successfully handled walk-in customers.
- Trained new waxing specialist on sanitation, hygiene, wax types, skin prep and aftercare, client communication and waxing different body areas step by step, starting from the easiest to the more sensitive.
- Advised clients on proper home-care regimens.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed loyal following of clients by providing high-quality services.
- Used social media platforms to promote salon and services.
- Enhanced client satisfaction by providing exceptional waxing services with attention to detail and precision.
Receptionist
Shear Excellence
08.2017 - 12.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Education
High School Diploma -
Academy For Technology And Academics
5639 Hwy 701 N Conway, SC 2952606-2019
Skills
- Call center experience
- Data entry
- Administrative support
- Complaint handling
- Assertiveness
- Live chat support
- Escalation management
- Typing speed
- Professional telephone demeanor
- Problem-solving
- Customer service
- Documentation
- Active listening
- Spreadsheets
Timeline
Customer Service Advocate II
Blue Cross Blue Shield of SC
10.2024 - Current
Waxing Specialist/Receptionist
Waxing the City
12.2020 - 01.2023
Receptionist
Shear Excellence
08.2017 - 12.2020
High School Diploma -
Academy For Technology And Academics
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