Jada Close

Hourly Pay: $24/hr

• Guest Services: Welcomed guests and residents, provided a warm and friendly first impression. Responded to questions from guests about services, amenities, and the local area. Handled incoming and outgoing mail and packages for guests and residents. Handled unique or specific requests from
  guests, such as for special occasions or needs. Ensured guests' needs are met.
• Training: Trained new employees on company policies and procedures, ensuring that they were prepared to excel in their roles. Monitored employee performance regularly, providing constructive feedback and implementing corrective actions as needed. Enhanced team efficiency by consistently delegating tasks and monitoring progress throughout the overnight shift.
• Managing Security: Trained security guards on the processes overnight and created a guide for them to follow to ensure success. Became the main contact for our security company and communicated our needs as issues arose.
• Communication With Team: Collaborated with daytime supervisors to address ongoing issues and implement necessary changes for continuous improvement. Coordinated with housekeeping, maintenance and other departments to tend to specific issues and residents needs. Completed reports of incidents for upper management and incoming staff. Supported company growth initiatives through active participation in recruitment efforts for the overnight shift team members.
• Organization and Cleanliness: Maintained strict adherence to safety protocols, minimizing accidents and creating a secure workspace for all employees. Managed inventory and ordered supplies to keep location well stocked with necessary supplies. Cleaned any messes or accidents on amenity floors and elevators. Constantly organized staff rooms and amenity rooms.
• Problem Solving: Addressed and resolved any issues or complaints from guests, ensuring a positive environment. Handled various emergencies such as , break-ins, theft, internet and power outages, floods, and malfunction of elevators, garage gates, coffee machines, doors etc.
• Tasks: Oversaw the distribution and management of keys or access cards. Ensured only resident have access to the building and amenity areas. Performed nightly audits. Created fobs and keys for residents. Added expenses to resident accounts. Handled all phone calls and emails that arrived throughout the overnight shift. Scanned resident paperwork, and added it to their digital profile. Constantly updated the building calendar for local events. Created signs for events on amenity floors.

Hourly Pay: $17/hr

• Finances: Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally. Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
• Guest Services: Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention. Achieved specified sales targets by promoting special treatments, additional services, and products. Updated client records diligently, ensuring accurate information was readily available for future bookings or consultations.
• Communication: Maintained strict confidentiality when handling sensitive client information in accordance with company policies. Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact. Communicated with spa team members if clients canceled or changed appointment times.
• Organization: Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors. Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
• Tasks: Contributed to the development of new telemarketing scripts that resulted in increased lead generation rates. Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots. Maintained office supplies by taking inventory and submitted orders for low-stock items. Learned details of types of treatments and procedures in order to answer questions from spa guests. Participated in staff meetings to stay informed about current promotions, new services, or other relevant updates within the spa industry.

Hourly Pay: $18/hr

• Guest Services: Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction. Prepared welcome packets for arriving guests. Accurately booked, changed, and canceled spa appointments, ensuring a positive customer experience. Gave tours to all guests and prepared "mocktails".
• Communication: Reviewed upcoming events and planned for expected challenges. Collaborated closely with other departments to meet guest needs and provide best possible experience. Supported team members by offering constructive feedback and coaching as needed.
• Financial Duties: Prepared statements and processed payment authorizations, showcasing attention to financial detail. Posted guest charges and completed end-of-day balances on guest accounts, ensuring accuracy in financial transactions. Prepared monthly Excel spreadsheets and data reports for annual submissions and group meetings with upper management.
• Tasks: Processed check-in, check-out, and payments in accordance with company policies. Scheduled service appointments and addressed inquiries, showcasing effective communication skills. Provided support to Sales & Marketing Leadership and Operations Leadership with various projects and tasks. Collected and reviewed data on check-ins, spa services, and other offerings. Made independent decision and determinations on client needs and concerns. Ensured compliance with federal regulations and standards, enforcing and maintaining a high level of operational integrity.

Hourly Pay: $16.50/hr

• Customer Service: Answered multi-line phone system, routing calls, delivering messages to staff. Acted as the first point of contact for customers, advising them via telephone about their orders, potential delays, reimbursements, and refunds. Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Tasks & Organization: Ensured accurate record-keeping with diligent data entry and database management for vital company information. Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems. Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team. Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Social Media & Website: Regularly updated the website with new merchandise listings, ensured accurate and appealing presentation. Developed creative posts and updates for upcoming events, sales, and promotions. Operated platforms like Shopify for store management (training provided)
  . Ensured proper functionality of links and pages on
  the online store
• Communication: Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts. Writing emails, memos, letters, and other forms of communication. Developed content and strategies for email communications.