Jada Cole
Kissimmee,FL
Summary
Dynamic Food and Beverage Attendant with proven adaptability under pressure and exceptional guest services skills, honed at Celebration Golf Club. Excelled in upselling strategies and teamwork, significantly enhancing customer satisfaction and loyalty. Proficient in computer skills, contributing to efficient operations and revenue growth. Demonstrated reliability and problem-solving abilities, ensuring high standards of professionalism and guest experience.
Overview
6
6
years of professional experience
Work History
Food and Beverage Attendant
Celebration Golf Club
11.2021 - Current
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Upsold menu items when appropriate, contributing to increased revenue generation without compromising guest satisfaction.
Bartender
Dukes Brewhouse
07.2020 - 10.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Obtained cash bank and stocked service bar to prepare for operation.
Server
Smokey Bones Bar & Fire Grill
01.2020 - 07.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Hostess/Server
Hooters
10.2018 - 01.2020
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Harmony High School
Saint Cloud, FL05.2019
Medical Lab Assisting/phlebotomy
Osceola Technical College
Kissimmee, FL05.2019
Skills
- Adaptability under pressure
- Reliability and punctuality
- Guest Services
- Upselling strategies
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Computer Skills
Timeline
Food and Beverage Attendant
Celebration Golf Club
11.2021 - Current
Bartender
Dukes Brewhouse
07.2020 - 10.2021
Server
Smokey Bones Bar & Fire Grill
01.2020 - 07.2020
Hostess/Server
Hooters
10.2018 - 01.2020
Harmony High School
Medical Lab Assisting/phlebotomy
Osceola Technical College
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