Jada Colthrust

• Provided complete administrative assistance to executives by managing their schedules, organizing meetings, and making travel arrangements
• Ensured accuracy and professionalism in drafting and editing correspondence, reports, and presentations.
• Enhanced efficiency by maintaining well-organized filing systems and databases for document retrieval and management
• Played a key role in leading projects aimed at expanding afterschool program capacities for children between 3 and 7 years old
• Increased enrollment for foundational early childhood learning through active community engagement
• Maintained positive budget outcomes through liaison with the district office
• Strong attention to detail and organizational skills, ensuring smooth execution of projects and tasks
• Effectively worked with cross-functional teams and external partners to drive results
• Proficient in Microsoft Office Suite, Adobe Creative Suite, and various marketing tools and platforms

• Utilized troubleshooting skills to identify and address customer concerns, escalating complex matters as needed.
• Maintained detailed documentation of customer engagements utilizing a CRM system or equivalent software.
• Gathered and communicated customer feedback on experiences, preferences, and suggestions for improvement to appropriate internal teams.
• Provided technical support to customers over the phone and through email.
• Configured routers, switches, VPNs, modems, hubs according to customer needs.
• Assisted with remote access troubleshooting for internal staff members.

• Facilitated access to essential swimming lessons and water safety education for urban youth
• Oversaw the recruitment and training of a team of swimming instructors, lifeguards, and volunteers to provide lesson support and maintain program safety standards
• Collaborated with local community centers to organize and execute fundraising campaigns
• Created a curriculum that facilitated the acquisition of vital swimming skills for underprivileged youth while promoting comprehension of water safety measures
• Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
• Developed and maintained project plans, timelines, and budgets.
• Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.

KEY ACHIEVEMENTS

• Enabled 1200+ children to access swimming lessons and water safety education by successfully launching inner-city program.
• Secured $51,000 in grant funding to enhance and expand program operations, through collaboration with local foundations and government agencies.
• Developed lifelong community resources for local youth