JADA COOPER
Tyler,TX
Summary
Versatile branch manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Great leader with several years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Branch Manager
Victory lending
Tyler, TX
03.2022 - 07.2024
- Created reports summarizing operational performance metrics for senior management review.
- Built and maintained positive customer connections
- Resolved escalated customer complaints in a timely manner.
- Performed regular audits of financial records in order to ensure accuracy.
- Developed strategies to increase customer satisfaction and loyalty.
- Collections
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- upselling
- B2B/Marketing
Medical Assistant
SynergenX
Tyler
08.2021 - 03.2022
- Conducted vital sign assessments.
- Administered ANS tests, analyzed patient data to determine appropriate treatment plan.
- Coordinated follow-up appointments.
- Managed the labeling of blood samples.
- Managed patient check-in process and guided them to designated rooms.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Filed insurance claims forms in accordance with applicable regulations.
- Organized patient charts before each day's clinic sessions began.
Sales Associate
Suddenlink Communications
Tyler, TX
10.2020 - 08.2021
- Maintain high customer satisfaction rates.
- Provided efficient and attentive customer service
- Tracked sales performance metrics to identify trends in the marketplace.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Developed trusting relationships with customers by making personal connections.
Education
Associate in medical assisting in medical -
Independence University
Utah County, UTHS Diploma -
Rise academy
Tyler, TXSkills
- Account analysis expertise
- Risk Mitigation
- Customer Service
- Operational Reports
- Proficient in: Word, Power point, Spreadsheet
- Relationship building and management
- Account Review
- Financial Oversight
- Employee Development
Affiliations
- Reading
- Gardening
- Bowling
Certification
- Associates Degree Medical Assisting
- Blood Pathogen
Insight
Hello, as you come across my resume today, I hope to give you some insight on my skills an qualifications. I'm an well rounded individual; who looks forward to new challenges. Setting goals and reaching them is the most exhilarating feeling, wether its an long or short term goal. Me being an goal oriented person I know, what needs to be accomplished at all time. I know the skills, time, hard work; also dedication that it takes to reach certain goals. With that being said I will love to bring my skills to your company; also become one of your best team players.
Timeline
Branch Manager
Victory lending
03.2022 - 07.2024
Medical Assistant
SynergenX
08.2021 - 03.2022
Sales Associate
Suddenlink Communications
10.2020 - 08.2021
Associate in medical assisting in medical -
Independence University
HS Diploma -
Rise academy