Jada Corlett
The Bronx
Summary
Proven customer service expert from Shoprite of Pelham Parkway, adept in resolving disputes with professionalism and empathy. Skilled in multitasking and efficient problem-solving, significantly enhancing customer satisfaction and loyalty. Trained new staff, embodying teamwork and communication excellence, while adeptly managing POS systems for streamlined transactions.
Professional, experienced individual prepared for this fast-paced role. Expertise in time management, organization, and multitasking to ensure timely, accurate completion of tasks. Strong focus on team collaboration and achieving results, with flexible approach to changing needs. Reliable and adaptable, with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Self-Checkout Attendant/Runner/Customer Service Representative
Shoprite of Pelham Parkway
04.2022 - Current
- Handled customer disputes calmly and professionally, working towards satisfactory resolutions for both parties involved.
- Provided friendly and knowledgeable assistance to customers, answering questions about store policies or items.
- Maintained clean and organized self-checkout area, ensuring a pleasant shopping experience for all customers.
- Identified trends in common user issues with self-checkout machines, suggesting improvements to management for more streamlined service.
- Assisted customers with transactions, guiding them through the self-checkout process and helping with any difficulties.
- Reduced wait times for customers by promptly resolving technical issues at the self-checkout stations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Cashier
Burlington Stores
06.2020 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Cashier/Sales Associate
Modell's Sporting Goods
04.2019 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Education
No Degree - Liberal Arts And Sciences
Borough of Manhattan Community College
New York, NY12-2023
High School Diploma -
Bronx Haven High School
The Bronx, NY03-2019
Skills
- Patience and empathy
- Efficient multitasking
- Reliability and punctuality
- Professionalism and courtesy
- Teamwork
- Customer service
- Honest and dependable
- Time management
- Reliable and responsible
- Adaptability and flexibility
- Effective communication
- Return and exchange processing
Certification
- Certified Nursing Assistant (CNA) Certification
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Self-Checkout Attendant/Runner/Customer Service Representative
Shoprite of Pelham Parkway
04.2022 - Current
Cashier
Burlington Stores
06.2020 - 08.2022
Cashier/Sales Associate
Modell's Sporting Goods
04.2019 - 08.2020
- Certified Nursing Assistant (CNA) Certification
No Degree - Liberal Arts And Sciences
Borough of Manhattan Community College
High School Diploma -
Bronx Haven High School
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