Jada Covington
Concord,NC
Summary
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
Work History
Fraud and Risk Analyst
Bank Of America
01.2020 - 04.2021
- Evaluated customer data to identify and prevent fraudulent activities.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Developed and implemented procedures to detect and prevent fraud.
- Produced detailed reports of fraud investigations and presented findings to senior management.
Customer Care Manager
Pink Energy
04.2021 - 06.2022
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Data Analyst
Advanced Call Center Technologies LLC
07.2022 - Current
- Produced monthly reports using advanced Excel spreadsheet functions.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Utilized data visualization tools to effectively communicate business insights.
Private Duty Nursing Assistant
Shanna's Home Helpers
01.2023 - Current
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Education
High School Diploma -
A. L Brown High School
Kannapolis, NC06.2018
Associate of Science -
Pfeiffer University
Misenheimer, NC12.2022
Associate of Applied Science - Nursing
Central Piedmont Community College
Charlotte, NC01.2025
Skills
- Memory Improvement
- Client Requirements
- Emotional Intelligence
- Exercise Assistance
- AR/AP
- Information Storage
- Administrative Duties
- Compensation Negotiations
- Motivational Leadership
Languages
Spanish
Professional Working
Timeline
Private Duty Nursing Assistant
Shanna's Home Helpers
01.2023 - Current
Data Analyst
Advanced Call Center Technologies LLC
07.2022 - Current
Customer Care Manager
Pink Energy
04.2021 - 06.2022
Fraud and Risk Analyst
Bank Of America
01.2020 - 04.2021
High School Diploma -
A. L Brown High School
Associate of Science -
Pfeiffer University
Associate of Applied Science - Nursing
Central Piedmont Community College
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