Summary
Overview
Work History
Skills
Timeline
Generic

Jada Covington

Nashville,TN

Summary

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Overview

7
7
years of professional experience

Work History

Assistant Manager

Dunkin Donuts & Baskin Robbins
Whites Creek, TN
01.2025 - Current
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Ensured compliance with safety regulations and company policies.
  • Communicated regularly with customers to gain insights into their needs.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Established processes for monitoring customer satisfaction levels.
  • Maintained up-to-date knowledge of company products and services.
  • Managed customer service inquiries and complaints in a timely manner.

PATIENT TRANSPORT

VANDERBILT UNIVERSITY MEDICAL CENTER
Nashville, TN
12.2023 - 01.2025
  • Participated in emergency drills, understanding the role of patient transport in emergency situations.
  • Coordinated with local hospitals to arrange appropriate patient transport services.
  • Provided guidance and direction to new employees regarding job duties relating to patient transport services.
  • Coordinated with other departments regarding patient transport scheduling.
  • Maintained accurate records regarding patient transport times, locations, and conditions.
  • Verified that all paperwork related to patient transport was accurately filled out and submitted on time.
  • Coordinated patient transport to specialized care centers or hospitals as needed.
  • Managed data entry into hospital information systems related to patient transport services.
  • Monitored vital signs during patient transport and evacuation operations using advanced monitoring systems.
  • Maintained accurate records of patient transport logs.
  • Provided patient transport using various equipment and adhered to safety protocols.
  • Delivered basic direct patient care, dressing changes, room organization and patient transport.
  • Provided assistance with patient transport between departments for exams and treatments.
  • Performed regular maintenance on hospital vehicles used for patient transport services.
  • Responded to emergency calls for assistance with patient transport needs.

Assistant Manager

, POPEYE’S CHICKEN
Nashville, TN
02.2021 - 03.2022
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Communicated regularly with customers to gain insights into their needs.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Created reports on sales trends, inventory levels, and financial data.
  • Maintained up-to-date knowledge of company products and services.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Resolved conflicts between team members in an effective manner.
  • Recruited and trained new employees to meet job requirements.

Store Clerk

Publix
Nashville, TN
05.2018 - 06.2020
  • Stocked shelves with incoming shipments of products from vendors or suppliers.
  • Kept work area clean and organized at all times.
  • Conducted daily audits of the sales floor and backroom areas for cleanliness and organization.
  • Performed opening, closing duties including counting money in registers at start, end of shift, reconciling discrepancies between computer-generated reports and actual count totals.
  • Assisted in training new staff members on proper cash handling procedures and use of POS system.
  • Processed customer payments accurately and efficiently.
  • Utilized problem solving skills to resolve issues quickly while maintaining customer satisfaction.
  • Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
  • Resolved customer complaints in a timely manner to maintain positive relationships with shoppers.

Team Member

, PAPA JOHNS’ PIZZA
Nashville, TN
06.2019 - 02.2020
  • Greeted customers upon entering the store with friendly demeanor.
  • Collaborated with team members to achieve daily goals.
  • Assisted customers with product selection and ordering process.
  • Resolved customer issues promptly in a professional manner.
  • Identified opportunities for process improvements within the department.
  • Provided customer service support to ensure satisfaction.
  • Answered phone calls regarding inquiries about products or services.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Assisted newly hired team members by explaining company procedures and safety requirements.

Skills

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  • Customer satisfaction
  • Employee training
  • Data entry
  • Conflict resolution
  • Customer service
  • Communication skills
  • Budgeting and finance
  • Performance reviewing
  • Customer relations
  • Business administration
  • Customer relationship management (CRM)
  • Microsoft office expertise
  • Customer service and satisfaction
  • Customer rapport
  • Time management
  • Policy administration

Timeline

Assistant Manager

Dunkin Donuts & Baskin Robbins
01.2025 - Current

PATIENT TRANSPORT

VANDERBILT UNIVERSITY MEDICAL CENTER
12.2023 - 01.2025

Assistant Manager

, POPEYE’S CHICKEN
02.2021 - 03.2022

Team Member

, PAPA JOHNS’ PIZZA
06.2019 - 02.2020

Store Clerk

Publix
05.2018 - 06.2020

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Jada Covington