Jada Coy-Jackson
Summary
Experienced office management and administration professional with a focus on enhancing productivity, efficiency, and service quality in diverse settings. Known for dependability, ethical leadership, and a strong commitment to optimizing organizational operations. Skilled at integrating advanced organizational, technical, and business expertise to elevate operational and service excellence. Collaborates effectively with cross-functional teams to achieve collective goals.
Overview
7
7
years of professional experience
Work History
Faculty Actions Coordinator
Boston University (Questrom School of Business)
11.2021 - Current
- Provide administrative support to the Senior Associate Dean for Faculty & Research
- Routinely audit policies and forms to ensure documents are updated and correct
- Actively cross-trained on various faculty actions and academic support tasks
- Maintain and update faculty resource website(s)
- Maintain and audit the Questrom faculty directory, faculty email lists, and faculty actions calendar
- Maintain and update the part-time faculty-tracking database, ensuring completion and accuracy
- Event Planning and Support.
Client Services Coordinator
Mass Bar Association
08.2021 - 11.2021
- Issue policies, answer calls, and handle mail
- Process checks and manage client data
- Create files, update records, and issue certificates
- Assist with underwriting evaluations and reports
- Perform various administrative tasks and special projects as needed.
Registered Behavior Technician
ABATEC LLC
03.2017 - 07.2021
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Worked as part of collaborative team to address changing needs of children and families.
Office Manager
Tranquility Labs
08.2017 - 01.2019
- Review and analyze special projects, keeping management informed
- Manage maintenance, mailing, shipping, supplies, equipment, bills, and errands
- Handle customer inquiries and complaints
- Organize meetings and appointments
- Manage vendor, service provider, and landlord relationships to ensure timely payments
- Coordinate orientation and training for new staff
- Monitor and maintain office supplies
- Ensure a safe and secure working environment.
Education
Master of Science - Psychology, Industrial/Organizational Psychology
Southern New Hampshire University
Manchester, NH08.2025
Bachelor of Arts - Psychology
Newbury College
Brookline, MA05.2017
Skills
- Management
- Psychology
- Applied Behavioral Analysis
- Written Communication
- Microsoft 365
- WordPress
- SAP Concur
- Intervention Plans
- Data Entry
- Event Planning
- Database Management
- Time Management
- Multitasking
- Customer Service
Timeline
Faculty Actions Coordinator
Boston University (Questrom School of Business)
11.2021 - Current
Client Services Coordinator
Mass Bar Association
08.2021 - 11.2021
Office Manager
Tranquility Labs
08.2017 - 01.2019
Registered Behavior Technician
ABATEC LLC
03.2017 - 07.2021
Master of Science - Psychology, Industrial/Organizational Psychology
Southern New Hampshire University
Bachelor of Arts - Psychology
Newbury College
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