Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Jada Cruz

Orlando,FL

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

Routes Car Rental
Orlando, FL
04.2022 - Current


  • Maintained and created highly-volumed Excel sheets for Routes Car Rental staff and customer information.
  • Drew up solutions for customers and communicated their needs to create satisfaction within their experience.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Greeted customers with enthusiasm, offered to take or and fulfilled each quickly and correctly.
  • Addressed guest complaints and resolved issues to promote satisfaction.

Student Life Lead

Warner University- Student Life
Lake Wales, Florida
08.2020 - 04.2022
  • Delegated daily tasks to team members to optimize group productivity
  • Worked to be promoted to leadership position in recognition of strong worth ethic while providing exceptional customer service
  • Organized event facility, food, beverage selections and audio-visual arrangements
  • Scheduled and managed transportation for all event participants
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Volunteered to help with special projects of varying degrees of complexity.

Server

Keke’s Breakfast Cafe
Ocoee, FL
04.2021 - 08.2021


  • Demonstrated proper food safety practices by accurately completing quality control checklists.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Increased sales significantly by upselling higher-end products to customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Lead Assistant

Winter Springs Little League
Winter Springs, FL
07.2019 - 08.2020
  • Assisted special needs children sharpen their skills in the sports (Baseball) world.
  • Grew and maintained quick bonds with the kids and aided them with present and new social skills.
  • Communicated and organized new ways to communicate with ourselves and one another.
  • Maintained a relationship with the Seminole State Softball team while working as a Lead Assistant.
  • Molded team and embraced change to adapt within dynamic market.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Maintained entire family's schedule and organized events.
  • Handled incoming mail, bills and invoices and completed appropriate actions.

Cashier

Pirates Dinner Adventure
Orlando, FL
12.2016 - 02.2018


  • Built and maintain a strong relationship with new or frequent visiting tourists around the area.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Reviewed weekly sales ads and monitored price changes.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.

Education

Bachelor of Science - Business Administration And Management

Warner University
Lake Wales, FL
04.2022

Associate of General Studies - General Studies

Seminole State College
Sanford, FL
05.2020

Skills

  • Multitasking and Time Management
  • Proficient in Microsoft Office
  • Proficient in Microsoft Excel
  • Experience and proficiency in Google Drive
  • Office Equipment Operation, Computer proficiency and Digital Media operation
  • High skills with Adaptability and Flexibility in all personal and professional aspects
  • Internal and External Communications experience

Timeline

Administrative Assistant

Routes Car Rental
04.2022 - Current

Server

Keke’s Breakfast Cafe
04.2021 - 08.2021

Student Life Lead

Warner University- Student Life
08.2020 - 04.2022

Lead Assistant

Winter Springs Little League
07.2019 - 08.2020

Cashier

Pirates Dinner Adventure
12.2016 - 02.2018

Bachelor of Science - Business Administration And Management

Warner University

Associate of General Studies - General Studies

Seminole State College

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Jada Cruz