Jada Culver
Jacksonville
Summary
Dedicated professional with a proven track record at Quantem Aviation Services, excelling in ramp service and customer satisfaction. Mastered aircraft marshalling and baggage management, enhancing operational efficiency and safety. Known for exceptional problem-solving abilities and fostering team collaboration, significantly contributing to a positive work environment and reducing damage. claims.
Overview
3
3
years of professional experience
Work History
Ramp Agent
Quantem Aviation Services
12.2024 - Current
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Team Member
Firehouse Subs
06.2022 - 12.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
William M Raines Highschool
Jacksonville Fl05.2023
Skills
- Problem-solving
- Loading and unloading
- Ramp service
- Aircraft marshalling
- Heavy lifting
- Baggage handling
- Safety procedures compliance
- Safety procedures
- Customer service
- Marshaling aircraft
- Crew assistance
- Baggage management
- Load planning
- Dependable and responsible
- Ground support services
- Inclement weather tolerance
Timeline
Ramp Agent
Quantem Aviation Services
12.2024 - Current
Team Member
Firehouse Subs
06.2022 - 12.2024
William M Raines Highschool
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