Jada Cummings
Washington,DC
Summary
Dedicated health education professional eager to leverage strong understanding of health promotion principles, theories and best practices. Skilled in creating educational materials and delivering presentations with sharp eye for detail. Strong background in health promotion, community outreach and program evaluation with commitment to promoting healthy lifestyles and reducing health disparities.
Overview
7
7
years of professional experience
Work History
Medical Support Assistant
United States Department Of Veterans Affairs
10.2022 - Current
- Schedules transportation orders per VHA national scheduling guidelines
- Determined nature and urgency of patient's travel & reimbursement requests
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Contributed ideas, decision-making skills and good judgment to achieve objectives.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Analyzed transportation data to identify improvement opportunities.
Adjunct professor
Trinity Washington University
08.2021 - Current
- Teach undergraduate courses in the health services discipline
- Courses include- Medical terminology, healthcare finance, global health, nutrition, health policy, informatics and data management, research, community health worker, sociology, psychology, and pathophysiology.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Developed curriculum standards, lesson plans and syllabi.
Care Navigator
Georgetown University
06.2022 - 05.2023
- Elicit and manage sensitive information and ensure the confidentiality of those being interviewed
- Excellent communication, interpersonal, and active listening skills, including understanding how to conduct interviews around complex issues
- Advise community members on the essential elements of SARS-CoV-2, COVID-19, and related national and local public health guidance
Social Insurance Specialist
Social Security Administration, SSA
10.2021 - 02.2022
- Speak with beneficiaries about their rights under the Social Security laws, gather facts and evidence to establish eligibility for benefits, make critical decisions to determine the number of benefits paid to individuals, and use state-of-the-art computer technology to access and update information about claims
- Conduct interviews with the public to obtain, clarify and verify initial and continuing eligibility for retirement, survivors, disability, health insurance benefits, and eligibility for supplemental security income, including State supplements.
- Assisted clients with completion of applications and paperwork.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
Call Center Representative
The Midtown Group (FEMA Contract)
09.2021 - 02.2022
- As a FEMA call center Rep, I assist incoming callers with disaster recovery needs
- Follows approved Customer Service procedures, guidelines, and policies
- Responds to telephone inquiries and requests from policyholders, agents, lenders, government personnel, and the public
- Has extensive knowledge of the NFIP Services application, Federal Emergency Management Agency (FEMA) / National Flood Insurance Program (NFIP) website and Google Apps
- Maintains acceptable productivity levels during times of high call volume
- Achieves above average Quality Assurance results.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Staffing Coordinator
Medstar Washington Hospital Center
05.2021 - 10.2021
- Establish policies and procedures and perform staffing functions and activities for all Support Services departments
- Assists in maintaining proper staffing levels for Support Services personnel
- Maintained all edits daily for payroll, scheduling system, and other duties as assigned.
- Assisted with personnel records management to support recordkeeping accuracy.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Conducted reference checks and screening of potential candidates to support onboarding process.
- Verified payroll, vacation and sick time hours to support accounting processes.
Sr. Chronic Disease Coordinator, Intern Supervisor/Senior Program Manager
Carefirst Community Healthplan
04.2017 - 03.2021
- Support the Disease Management Program by identifying and tracking eligible program members using data research tools and internal resource referrals to facilitate the timely provision of welcome packets and resource guides
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Supports the essential functions of chronic disease management, including activities of disease- and/or condition-specific population health management, evaluation of disease- and condition-specific population health outcomes, disease and/or condition health management, member assessment, member education, and coordination with other non-disease specific health care services, care coordination and case management services
- Enter demographic data into the HMIS system when conduction Vi-SPDAT assessments
- Supervise and train interns on disease specific and homeless interventions
- Program manager of the Wellness center in charge of Medicaid programs from workforce development, resume writing, food programs and more.
Enviornmental Program Services Intern
US Department Of Veteran Affairs (VHACO)
06.2018 - 08.2018
- Gained product knowledge from internal and external partner sessions to support team.
- Worked on projects with real impact on clients.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Ph.D. - Public Health
Capella University
09.2025
Master of Science - Healthcare Administration/ Management
University of Phoenix
05.2019
Skills
- Leadership & teamwork
- Public Speaking
- Time management
- Diligence
- Analytical thought
- Social skills
- Flexibility & Adaptability
- Comfort with technology
- Patient Advocacy
- Case Management
- Research
- Strategic Thinking
- Community Outreach
- Effective communication (verbal & written)
- Problem solving
- People skills
- Supervision
- HIPAA, OSHA, EMR system
- Patient Scheduling
- Exam Room Preparation
- Patient Records Maintenance
Affiliations
UOPX Association of University Programs in Health Administration (AUPHA): Chapter of Upsilon Phi Delta (UPD) member and served as the Secretary on the Board of Directors
UOPX National Society of Leadership & Success: Sigma Alpha Pi
Timeline
Medical Support Assistant
United States Department Of Veterans Affairs
10.2022 - Current
Care Navigator
Georgetown University
06.2022 - 05.2023
Social Insurance Specialist
Social Security Administration, SSA
10.2021 - 02.2022
Call Center Representative
The Midtown Group (FEMA Contract)
09.2021 - 02.2022
Adjunct professor
Trinity Washington University
08.2021 - Current
Staffing Coordinator
Medstar Washington Hospital Center
05.2021 - 10.2021
Enviornmental Program Services Intern
US Department Of Veteran Affairs (VHACO)
06.2018 - 08.2018
Sr. Chronic Disease Coordinator, Intern Supervisor/Senior Program Manager
Carefirst Community Healthplan
04.2017 - 03.2021
Ph.D. - Public Health
Capella University
Master of Science - Healthcare Administration/ Management
University of Phoenix
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