Jada Cushenberry
Baton Rouge,LA
Summary
Dynamic Community Manager with 8 years of experience at Rampart Multifamily Property Management. Skilled in enhancing tenant satisfaction through effective complaint resolution and strategic property improvements. Strong time management and communication abilities drive successful leasing and compliance with Fair Housing regulations. Hardworking and professional with a passion for working with and for people.
Overview
18
18
years of professional experience
Work History
Community Manager
Rampart Multifamily Property Management
10.2017 - Current
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Evaluated property conditions and successfully recommended improvements.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, and move-ins .
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Collected and maintained careful records of rental payments and payment dates.
- Consistently ensure adherence to Fair Housing regulations by attending annual Fair Housing courses.
Server
Ihop
05.2007 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Increased sales significantly by upselling higher-end products to customers.
Call Center Representative
Belle Of Baton Rouge Casino And Hotel
02.2010 - 11.2013
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Education
High School Diploma -
Glen Oaks High School
Baton Rouge, LA05-2009
Skills
- Yardi Property Management Software
- Fortress
- Tax Credit Compliance
- Fair Housing Training (Annual Completion)
- CRM Software
- Microsoft Office
- Time Management
- Leasing
- Advertising
Timeline
Community Manager
Rampart Multifamily Property Management
10.2017 - Current
Call Center Representative
Belle Of Baton Rouge Casino And Hotel
02.2010 - 11.2013
Server
Ihop
05.2007 - Current
High School Diploma -
Glen Oaks High School
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