Jada Daniels
Cincinnati,OH
Summary
Providing quality customer service experiences for those in need of guidance and assistance with products and services. Authorized to work in the US for any employer. Received multiple certificates for sufficient work efforts and efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Loan Servicing Administrator
Lendkey Technologies
01.2018 - Current
- Provide assistance with Student and Home improvement loan originations and education. In addition, assist with payment processing, account profile updates and processing forbearance requests for those who are in need of financial hardship assistance.
- Handle emails, and creating tickets for alternate department assistance.
- Manage customer accounts
- Assist with technical support issues
- Handle billing issues
Customer Service Representative/New Hire Assistant
Time Warner Cable/Spectrum Call Center
02.2015 - 01.2018
- Assisted customers with account education, payment processing, and new hire floor migration.
- Assisted customers with a warm and professional attitude
- Assisted customers with questions
- Interacted with customers through live chat
- Kept records of customer complaints
Customer Service Representative
RDI Marketing
03.2013 - 02.2015
- Conducted Surveys for large chain grocery stores with current and potential customers across the United States.
Education
Associates In Business Management - Business Management
Brown Mackie College-Cincinnati
Cincinnati, OH05.2009
High school or equivalent -
Withrow University High School
Cincinnati, OHSkills
- Excel
- Microsoft Word
- Strong communication skills
- Effective time management
- Continuous improvement mindset
- Loan modification
- Loan processing experience
- Loan documentation expertise
- Payment processing efficiency
- Payment processing
- Procedure implementation
- Loan processing
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer service-focused
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Loan servicing
- Customer relations
- Active listening and learning
- Microsoft office
- Data entry
- Loan processing coordination
- Task prioritization
- Self motivation
- Complaint handling
- Professionalism
- Document review
- Loan file maintenance
- Basic mathematics
- Complex Problem-solving
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- Application review
- Loan origination
- Financial reporting
Certification
Certificates from Navy Federal Credit Union and my Employer for outstanding work efforts and efficiency.
Timeline
Loan Servicing Administrator
Lendkey Technologies
01.2018 - Current
Customer Service Representative/New Hire Assistant
Time Warner Cable/Spectrum Call Center
02.2015 - 01.2018
Customer Service Representative
RDI Marketing
03.2013 - 02.2015
Associates In Business Management - Business Management
Brown Mackie College-Cincinnati
High school or equivalent -
Withrow University High School
Similar Profiles
Shannon BryersShannon Bryers
Admin Loan Specialist at LENDKEY TECHNOLOGIESAdmin Loan Specialist at LENDKEY TECHNOLOGIES
Coty CoxCoty Cox
Senior Account Manager at LendKey FinancingSenior Account Manager at LendKey Financing
Daniel BrownDaniel Brown
Senior Business Analyst at LendKeySenior Business Analyst at LendKey
Brenda FrankBrenda Frank
HR / Office Coordinator at Benchmark Human ServicesHR / Office Coordinator at Benchmark Human Services
John SteigerwaldJohn Steigerwald
Vice President at Eastridge Workforce SolutionsVice President at Eastridge Workforce Solutions