Jada Davis
Charlotte,NC
Summary
Strategic and performance-driven professional with a proven history of surpassing objectives across insurance sales, program management, and healthcare administration domains. Equipped with a robust skill set encompassing customer service, data analysis, and project leadership, I consistently drive superior outcomes while propelling organizational advancement and profitability. Armed with a Master's degree in Healthcare Management and a strong grounding in finance and public health, I adeptly navigate complexities and spearhead innovative solutions to propel business triumphs. Pursuing roles that harness my expertise, I am poised to contribute to a forward- looking enterprise, driving impactful results and achieving mutually beneficial growth.
Overview
6
6
years of professional experience
Work History
Licensed Health Insurance Advisor
US Health Advisors
Charlotte, NC
03.2023 - Current
- Analyze client needs and financial situations to customize insurance policies for individual necessity.
- Meet with division leaders and consultants to discuss strategies to increase sales.
- Improve office operations by reducing backtracking of work through creation of material movement process.
- Develop coordinated protection plans by calculating and quoting rates for immediate coverage action and long-term strategy implementation.
- Stay current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.
- Generate reports related to sales figures, conversion rates, customer feedback.
- Perform data entry tasks such as entering customer information into databases accurately.
Program Manager
Help At Home Health Care
Auburn Hills, MI
09.2021 - 10.2022
- Oversee end-to-end program management, ensuring alignment with organizational goals and regulatory standards.
- Develop and implement complex programs, achieving measurable improvements in efficiency and outcomes.
- Collaborate with stakeholders to meet deadlines and address program-specific needs.
- Manage vendor relationships, negotiating contracts to ensure compliance with service level agreements.
- Conduct data analysis and program evaluation to recommend and implement necessary modifications.
- Conduct comprehensive program analyses, from needs assessment to evaluation, ensuring alignment with regulatory standards and stakeholder objectives.
- Develop and implement novel program strategies, adapting to changing needs and leveraging data-driven insights for continuous improvement.
- Foster strong partnerships with internal and external stakeholders, coordinating cross-functional teams to meet project milestones and exceed expectations.
Treatment Coordinator
Signature Smiles Dental Care
Southfield , MI
04.2021 - 09.2021
- Coordinate patient schedules with doctors, ensuring efficient flow and access for walk-ins and emergencies.
- Educate patients on insurance benefits and payment options, facilitating treatment plan completion.
- Update treatment plans in Dentrix as directed by doctors, ensuring accuracy and patient understanding.
- Collaborate with office staff to address patient concerns and follow up on open treatments.
- Improve patient satisfaction by addressing barriers to treatment and ensuring timely follow-ups.
- Guide patients through insurance benefits, facilitate treatment plan completion, and address barriers to care while maintaining clear communication.
Human Resources Assistant
MI Health Clinic
Saginaw, MI
04.2020 - 04.2021
- Reviewed resumes, conducted interviews, and managed candidate follow-ups, ensuring timely hiring.
- Coordinated onboarding and training sessions, enhancing new hire integration.
- Maintained employee records and updated the database, ensuring data accuracy.
- Assisted HR manager in policy formulation and communicated updates to staff.
- Managed departmental email, addressing employee queries and complaints promptly.
- Tracked attendance, PTO, and leaves, aiding in accurate payroll processing.
- Optimized HR database management, ensuring accurate employee records and timely payroll processing. Resolved employee inquiries promptly, improving satisfaction rates.
Healthcare Administration Intern
Harmony Home Health & Hospice Care
Saginaw, MI
08.2019 - 12.2019
- Collected and analyzed market data, providing actionable insights to improve outreach strategies.
- Supported marketing material creation, enhancing stakeholder communication and engagement.
- Managed administrative tasks, ensuring smooth operations and efficient scheduling.
- Reviewed financial statements to identify operational improvements and optimize resource allocation.
- Conducted market research and presented recommendations to enhance healthcare services.
Education
Master of Science - Management
University of Michigan - Flint
Flint, MIBachelor of Science - Public Health
Saginaw Valley State University
Bay City, MIAssociate of Arts - Liberal Arts and General Studies
Wayne County Community College District
Detroit, MISkills
- Microsoft Office Suite
- Analytical mindset
- Operations Management
- Adobe Applications
- Customer Service
- Quality Assurance
- OSHA Compliance
- Resource Management
- Data Analysis
- Performance Improvements
- Process Improvement
- SQL
- KPI Tracking
- CRM Systems
Timeline
Licensed Health Insurance Advisor
US Health Advisors
03.2023 - Current
Program Manager
Help At Home Health Care
09.2021 - 10.2022
Treatment Coordinator
Signature Smiles Dental Care
04.2021 - 09.2021
Human Resources Assistant
MI Health Clinic
04.2020 - 04.2021
Healthcare Administration Intern
Harmony Home Health & Hospice Care
08.2019 - 12.2019
Master of Science - Management
University of Michigan - Flint
Bachelor of Science - Public Health
Saginaw Valley State University
Associate of Arts - Liberal Arts and General Studies
Wayne County Community College District
Similar Profiles
Kim FestKim Fest
Executive Assistant at US Health AdvisorsExecutive Assistant at US Health Advisors
Eli GrahamEli Graham
Healthcare Advisor at US Health AdvisorsHealthcare Advisor at US Health Advisors
Logan McGeadyLogan McGeady
Account Manager at US Health AdvisorsAccount Manager at US Health Advisors