Jada Dixon
Oak Lawn,IL
Summary
Experienced Customer Service Representative adept at completing projects with confidence and skill. History of performing well under pressure and accomplishing successive assignments with high accuracy. Experienced in fast-paced environments and adapts well to changing situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Care 2 Clean LLC
11.2020 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
- Responded to customer requests for services and company information.
- Assisted customers with setting appointments and special order requests
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
Census Enumerator
Census Bureau
03.2020 - 11.2020
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Leveraged smartphones to record information.
- Explained questions in better detail for interviewees to allow truthful answers.
Cashier
Joe Willies Seafood Bar
05.2018 - 01.2020
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Accomplished multiple tasks within established timeframes.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Education
High School Diploma -
Harold L. Richards
Oak Lawn, IL05.2018
Skills
- Exceptional Customer Service
- Data Entry Documentation
- Administrative Support
- Complex Problem-Solving
- Time Management
- SEO Strategies
- Client Information Database Systems
- Excel Spreadsheets
- Project Management Abilities
- Microsoft Office
- Microsoft Word
- Microsoft PowerPoint
Certification
Food and Sanitation License
Basset License
Dance Instructor
Choreographer for a dance class 2-3 times a month that is held at my local YMCA Center.
Timeline
Customer Service Representative
Care 2 Clean LLC
11.2020 - Current
Census Enumerator
Census Bureau
03.2020 - 11.2020
Cashier
Joe Willies Seafood Bar
05.2018 - 01.2020
High School Diploma -
Harold L. Richards
Food and Sanitation License
Basset License
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