Jada Doby

Network Engineer

Macy's Technology

07.2024 - Current

Configured and maintained new and existing switches using templates and best practices; familiar with and able to assist in basic router configuration to support network upgrades and maintenance.
Monitored network operations for offices, distribution centers, labs, and retail locations across Macy's, Bloomingdale's, and Backstage stores, reviewing Cisco Meraki and Mist traffic logs to troubleshoot connectivity issues, verify MAC address/user activity, and redirect clients to alternate access points.
Managed wireless infrastructure, performing Mist Edge updates, Cisco Meraki webhooks configurations, automation script deployments, and client troubleshooting support.
Collaborated with vendors such as WWT to validate network configurations, coordinate equipment implementation, and maintain optimal connectivity environments.
Analyzed site survey data using Ekahau, Mist, Meraki, and MstBar to recommend network layouts and hardware additions that improved performance and enhanced customer and colleague experiences.
Authored operational procedures, troubleshooting workflows, and training guides to align team members on network technologies and best practices.
Installed, configured, maintained, and upgraded network systems and applications; leveraged automation scripts and APIs to streamline workflows and reduce manual effort.
Provided after-hours on-call support for critical production systems; participated in evening maintenance windows for upgrades and monthly patching.
Familiar with the concepts and able to assist in establishing and maintaining DR/DA architectures, as well as firewall NAT, PBR, ACL, object grouping, VPN tunneling, DMZ, WAF security, and HA upgrades.
Familiar with the concepts of EIGRP, OSPF, IPSEC Tunnel, VTP, Port Channels, MPLS, HSRP, BGP, VOIP, HTTPS, SMTP, SSH, IP, SFTP, SD-WAN, OTV, VXLAN, NAT, PBR and ACL.

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