Jada Duff
Summary
Ambitious and detail-oriented team member proficient in outstanding customer service, organizational and effective communicative skills. Possess qualities of positive-minded team player who offers dependability, problem solving and time management skills.
Overview
9
9
years of professional experience
Work History
Clinical Registrar
Swedish Medical Center
08.2023 - Current
- Collects and processes insurance information, verifies insurance eligibility, patient demographics, co-pays and obtains and witnesses appropriate hospital compliance consent signatures following hospital policies and HIPAA confidentiality
- Performs timely and accurate registration, sign-in/check-in functionality notification of patient arrival of all patient types
- Exhibits exceptional compassion and sensitivity to all
- Assists in managing hospital morgue and facilitates transfers between funeral homes and hospitals for autopsies
- Maintains compliance with documentation such as Consents, Death Information forms, and Washington State Fetal Death reports
- Follows a variety of department registration workflows in various ancillary departments
- Accepts, documents, secures and monitors patient valuables
- Assists in resolving billing issues for patients and/or directs/refers patients to the appropriate personnel
MA Patient Testing Assistant Lead
University of Washington Medicine
11.2021 - 05.2023
- Obtained and analyzed daily metrics related to patient data and specimen collection and processing
- Collaborated with Supervisor and Manager to schedule training sessions for new employees and on-going training for staff
- Performed duties accurately and consistently in timely manner, including following established procedure specifications, unless otherwise directed by Site Manager or Site Supervisor
- Responded to patient inquiries, requests, concerns, complaints and disputes, including making sound judgment in escalating issues to Supervisor or Manager, closing the loop with recommended ways to avoid recurrence, and documenting situations that arose
- Ensured training of all Patient Testing Assistants met program needs
- Participated in direction of site leadership in maintaining a clean and professional site, participated in daily disinfection of the site and opening and closing responsibilities
- Provided training associated with new policies and procedures for all staff
- Regularly assigned, instructed, and checked work of assigned staff; provided input to Supervisor and/or Manager on employee performance
- Assisted solving daily issues, such as equipment problems, site issues and staff assignments
- Assisted with inventory and ordered supplies
- Performed all aspects of COVID collection procedure (check-in, registration, swabbing, sample transportation)
- Understood PPE and infection prevention requirements for handling infectious substances and biohazardous material
- Performed duties accurately and consistently in a timely manner, including following established procedure specifications
Server
Duke's Seafood
07.2021 - 11.2021
- Sustained high standards of customer service during fast past, high volume restaurant operations with efficiency and hospitality
- Demonstrated comprehensive knowledge about all food, drinks, ingredients, preparation methods and menu
- Served and anticipated all guests needs
Server/Bartender/Supervisor/Trainer
Blazing Onion
01.2017 - 07.2021
- Responsible for completion of opening and/or closing procedures to company standards
- Input data entries by logging daily sale breakdowns by specific categories, signed off appropriate voids/comps, analyzed labor costs through staffing reports, counted tills and bank bags and set up next day deposits
- Designed and delivered adequate training to new hires to acquaint them with the restaurant's operational procedures, routines, policies, standards, and best practices
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience
Medical Receptionist
Advanced Women's Health
08.2018 - 01.2019
- Scheduled patient appointments, completed daily appointment reminder calls, processed referrals for specialist care and recorded requests for patients using precise EHR data entry
- Checked in patients for medical appointments, input and scanned insurance information, verified insurance benefits and collected co-pays
- Assisted with filing of medical records and documents, maintaining accurate electronic files and prepared charts for new patients, ensuring all necessary forms were completed correctly
Sales Associate
Tilly's Clothing Store
11.2015 - 01.2017
- Retained knowledge on products offered to better aid customer needs and relay information on product features
- Uphold neat and clean conditions in assigned work areas and exceeded personal daily sales goals
- Efficiently performed retail POS system by generating hourly and daily sales goals, accurately handled cash register operations completing payments and returns
- Assisted with product shipments, floor sets, visual presentations, signage, and window changes as directed
Education
Running start student -
Tacoma Community College
Tacoma, WAHigh School -
Curtis High School
University Place, WA06-2016
Skills
- Effective time management skills
- Positive attitude
- Adaptability
- Flexibility
- Admissions Support
- Database Administration
Timeline
Clinical Registrar
Swedish Medical Center
08.2023 - Current
MA Patient Testing Assistant Lead
University of Washington Medicine
11.2021 - 05.2023
Server
Duke's Seafood
07.2021 - 11.2021
Medical Receptionist
Advanced Women's Health
08.2018 - 01.2019
Server/Bartender/Supervisor/Trainer
Blazing Onion
01.2017 - 07.2021
Sales Associate
Tilly's Clothing Store
11.2015 - 01.2017
Running start student -
Tacoma Community College
High School -
Curtis High School
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