Summary
Overview
Work History
Education
Skills
Timeline
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Jada Duncan

Chatsworth,GA

Summary

Dynamic and detail-oriented professional with a proven track record at Food City, excelling in customer service and order coordination. Known for enhancing customer satisfaction through effective communication and meticulous attention to detail. Skilled in multitasking and problem-solving, consistently achieving high-quality results while fostering positive relationships with clients.

Overview

4
4
years of professional experience

Work History

Personal Shopper

Food City
05.2022 - 08.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.

Customer Service Representative

Furry Tales Dog Groom N Boarding
12.2020 - 11.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Shipping Handler

Fedex
05.2019 - 10.2019
  • Expedited order processing by closely collaborating with team members to prioritize urgent shipments.
  • Leveraged expert knowledge of domestic and international shipping regulations to ensure compliance within all aspects of the supply chain process.
  • Maintained accurate records of shipments, tracking information, and delivery confirmation details for better traceability.
  • Demonstrated strong problem-solving skills when confronted with unexpected challenges, adapting quickly to find effective solutions.
  • Optimized inventory management by conducting regular audits and updating tracking systems accurately.
  • Reduced shipping errors by consistently double-checking orders for accuracy and completeness before dispatch.
  • Managed time-sensitive orders effectively, ensuring that high-priority items were dispatched swiftly without compromising standard procedures.
  • Assisted in developing more sustainable packaging practices, reducing waste while still protecting products during transit.
  • Enhanced shipping efficiency by streamlining packaging processes and implementing proper labeling techniques.
  • Increased workplace safety by adhering to strict safety protocols when handling hazardous materials or operating equipment.
  • Improved warehouse organization by maintaining a clean and orderly workspace, ensuring easy access to inventory.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Inspected merchandise and sent damaged pieces for repair before shipment.

Server

1885
03.2019 - 09.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.

Education

No Degree - High School

James Maddison Online University
Peachtree City, GA

Skills

  • Customer service
  • Attention to detail
  • Planning and organization
  • Decision-making
  • Relationship building
  • Flexible schedule
  • Prioritizing orders
  • Upbeat and outgoing attitude
  • Verifying order accuracy
  • Documentation and reporting
  • Payment processing
  • Product knowledge
  • Merchandise selection
  • Accurate money handling
  • Order coordination
  • Online ordering
  • Delivery procedures
  • Time management
  • Teamwork and collaboration
  • Multitasking Abilities
  • Organizational skills
  • Processing payments
  • Cash handling
  • Food safety and sanitation
  • Reliability
  • Customer satisfaction

Timeline

Personal Shopper

Food City
05.2022 - 08.2023

Customer Service Representative

Furry Tales Dog Groom N Boarding
12.2020 - 11.2021

Shipping Handler

Fedex
05.2019 - 10.2019

Server

1885
03.2019 - 09.2019

No Degree - High School

James Maddison Online University

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