Jada Edward
Pittsburg,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. My ultimate goal is to obtain and service the real estate industry.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Transit Bus Operator
Ac Transit
Oakland, CA
03.2005 - Current
- Made sure wheelchair lifts were functioning properly before each trip began.
- Communicated regularly with dispatch personnel via two-way radio systems.
- Conducted pre-trip inspections of the bus to ensure it was safe for operation.
- Kept an eye out for suspicious activity or unattended items on board the bus.
- Provided assistance to elderly or disabled passengers with their transportation needs.
- Adhered to all traffic laws including speed limits, stop signs, signals.
- Followed emergency procedures in case of accidents or other dangerous situations.
- Delivered announcements over the public address system regarding route changes or delays.
- Assisted customers in locating information about destinations or connecting routes.
- Responded to customer inquiries regarding routes, schedules, and transfers.
- Managed time effectively by arriving at stops on schedule according to route times.
- Resolved conflicts between passengers in a professional manner when necessary.
- Assisted passengers with mobility devices in boarding and disembarking safely.
- Completed daily paperwork such as log books, maintenance reports, incident reports.
- Reported any mechanical problems or incidents that occurred during transit operations.
- Maintained professional demeanor when dealing with difficult customers or situations.
- Adhered to all safety regulations set forth by the Department of Transportation.
- Provided friendly customer service while interacting with passengers in person and on the phone.
- Resolved customer complaints in a professional manner.
Education
Real Estate
California Realty Training
Los Angeles, CA04-2024
High School Diploma -
Mcclymonds High School
Oakland, CA06-2002
Some College (No Degree) - Business Management
Merritt College
Oakland, CASkills
- 20 years of customer service
- identify and resolve conflict
- self motivated and the ability to work independently
- strong work ethics and a positive team player
- punctual, reliable, and professional
- proactive and efficient
- basic knowledge of tax credit, hud, and affordable housing
Affiliations
- volunteer at patten christian academy, with homework assistance and after school programs.
Certification
Real Estate License Training - Certificate of Completion 2024
Timeline
Transit Bus Operator
Ac Transit
03.2005 - Current
Real Estate
California Realty Training
High School Diploma -
Mcclymonds High School
Some College (No Degree) - Business Management
Merritt College