Summary
Overview
Work History
Education
Skills
INTERNSHIP EXPERIENCE
COLLEGE INVOLVEMENT
Timeline
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Jada Edwards

Syracuse

Summary

Polite and professional Control Center Specialist, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

9
9
years of professional experience

Work History

Control Center Specialist

Rapid Response Monitoring
11.2024 - Current
  • Managed high-volume inbound calls, ensuring prompt and accurate customer support.
  • Resolved customer inquiries through active listening and effective problem-solving techniques.
  • Communicate with customers when alarms are received to ensure the safety of their lives and property
  • Analyzed call patterns to identify opportunities for process improvements.
  • Learn advanced software programs and navigate new technology
  • Collaborated with technical teams to troubleshoot and resolve system alerts promptly.


Retail / Marketing Associate

Dreissig Apparel
05.2023 - 11.2024
  • Developed and executed targeted marketing campaigns to enhance brand visibility and customer engagement.
  • Analyzed market trends and consumer behavior to inform strategic decision-making.
  • Managed social media accounts, increasing follower engagement through innovative content strategies.
  • Organized promotional events, enhancing customer interaction and driving sales growth.
  • Enhanced social media presence with creative content and effective targeting.
  • Participate in staff meetings / sit in on business meetings

Sales Associate (Key Holder)

Rescue mission 3fifteen
06.2016 - 06.2023
  • Managed inventory levels, ensuring optimal stock availability and minimizing waste.
  • Trained new staff on sales techniques and customer engagement strategies.
  • Developed promotional displays to attract customers and drive sales growth.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Resolved customer inquiries and complaints, fostering positive relationships and repeat business.

Education

Bachelor of Professional Studies -

Cazenovia College
Cazenovia, NY
05.2022

Skills

  • Social Media Management
  • Microsoft Word
  • PowerPoint
  • Excel
  • Outlook
  • Canva
  • Customer service
  • Feedback implementation
  • Time management
  • Teamwork and collaboration

INTERNSHIP EXPERIENCE

  • Social Media Manager
  • Recycle2Riches | California (internship completed virtually) | 2021-2021
  • Create a social media timeline
  • Develop all social media posts
  • Maintain a strong social media presence
  • Operate the Instagram account
  • Communicate with and have meetings CEO
  • Promote the brand and create advertisements

COLLEGE INVOLVEMENT

  • Dance Team| September 2021- May 2022
  • Students Of Ethnic Diversity | September 2019 - May 2022
  • Step Team | September 2019- May 2022
  • Fashion Connections | September 2019- May 2022
  • Cheerleading | September 2018 - May 2022
  • Project R.E.A.C.H | September 2018 - May 2022
  • Cosmetics Club | September 2018

Timeline

Control Center Specialist

Rapid Response Monitoring
11.2024 - Current

Retail / Marketing Associate

Dreissig Apparel
05.2023 - 11.2024

Sales Associate (Key Holder)

Rescue mission 3fifteen
06.2016 - 06.2023

Bachelor of Professional Studies -

Cazenovia College

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