Jada F. Herring
Client Strategist - Administration
Macon,GA
Summary
Strategic professional with robust background in developing and executing high-impact plans. Skilled in market analysis, project management, and leveraging data insights to drive growth. Strong focus on team collaboration and adaptability, ensuring consistent achievement of goals. Proven ability to navigate complex challenges and deliver results in fast-paced environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Client Strategist-Administration
Atrium Health Navicent
01.2023 - Current
- Oversees account growth contributing more than 1.5 million dollars in recent revenue.
- Responsible for operations of 5 college campus health centers and maintains relationships with college/university leadership as well as CRM
- Maintains customer relationships and provides a high level of customer service by collaborating with client and clinical leadership to resolve issues and capitalize opportunity to improve health outcomes
- Uses multiple data sources and current healthcare trends to assist employers with developing an overall employee healthcare strategic vision while serving as the subject matter expert and employee healthcare consultant for an assigned Book of Business
- Leads internal work teams and routine meetings to review key performance metrics, develop client specific healthcare solutions, achieve contract deliverables, and keep all stakeholders informed of program components, updates, and requested changes in services and/or workflows
- Uses all available data sources to collaborate with clinical leaders and other stakeholders to prepare, review, and deliver monthly, quarterly and annual client reports that will review key performance indicators, track progress against commitment and develop/define strategy
- Facilitates implementation of new service requests by collaborating with internal and external stakeholders to achieve the overall goal for the client
- Accurately follows all processes with an attention to detail including but not limited to client contract and budget negotiations, preparation, and renewals while maintaining a positive contribution margin for the overall contract
- Collaborates with cross-functional teams to develop and execute strategic initiatives aligned with organizational objectives.
- Manages high-impact projects from inception to completion, consistently delivering results on time and within budget constraints.
- Develops comprehensive strategies by analyzing market trends and consumer behavior to drive business growth.
- Develops strategic partnerships, expanding company's reach and access to new markets.
Practice Manager II – Atrium Health Medical Group
Atrium Health Navicent
01.2018 - 01.2023
- Managed Pulmonology practice as well as Manager of Critical Care Intensivists Practices simutaneously
- In June 2021 – Appointed as the Practice Manager, Pediatrics Developmental & Behavioral Health
- Responsible for daily operations of practice including financial and productivity compliance
- Responsible for developing a recruiting strategy for specialized and hard to fill positions
- Responsible for tracking and ensuring clinical credentialing and licensing compliance
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Assistant Director of Health Promotions
Atrium Health Navicent
02.2004 - 01.2018
- Responsible for the facility management and daily operations including program/project and programmatic service evaluations for two community health and wellness centers
- Supervision of 13 employees (recruiting, hiring, onboarding, disciplining, coaching, retention)
- Executed corporate wellness programs, including marketing and client recruitment.
- Organized appointment scheduling seamlessly.
- Membership Engagement including conflict resolution, customer service, customer satisfaction, problem solving and accounts recovery
- Marketing (including public speaking, creating printed marketing materials, presentations)
- Developed strong relationships with community partners to enhance health and wellness opportunities for patients, participants and community.
Education
BS Degree - Community Health Education
Georgia College And State University
Skills
- New Business Development
- Financial Analysis
- Client relationship management
- Strategic networking
- Proposal development
- Reliability
- Adaptability and flexibility
- Process Evaluation
- Brand strategy
- Project coordination
Professional Achievement
- 1:1 Executive Coaching Academy Graduate
- High Performing Coaching Academy Graduate
Certification
Lean Six Sigma - Green Belt
Timeline
Client Strategist-Administration
Atrium Health Navicent
01.2023 - Current
Practice Manager II – Atrium Health Medical Group
Atrium Health Navicent
01.2018 - 01.2023
Assistant Director of Health Promotions
Atrium Health Navicent
02.2004 - 01.2018
BS Degree - Community Health Education
Georgia College And State University