Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jada Flores

Paterson,NJ

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

4
4

Years of customer service

Work History

Lead Customer Service Representative

British Swim School
09.2021 - Current
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Planned schedules and workflows based on expected customer demands.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Communicated professionally with colleagues, freelancers and clients.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided back up for customer service managers.

Cashier

Fabian 8 Cinema
05.2018 - 05.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Completed inventory counts and ordered merchandise.

Education

No Degree - Exercise Science

Passaic County Community College
Paterson, NJ

Skills

  • Appointment Setting
  • Help Desk Support
  • Payment Processing
  • Special Requests
  • Service Recommendations
  • Customer Account Management
  • Multitasking and Organization
  • Information Updates
  • Quality Control
  • Microsoft Office
  • Work Prioritization
  • Complaint Resolution
  • Answering Client Questions
  • Phone Answering
  • Team Performance
  • Livechat Messaging
  • Calm and Professional Under Pressure
  • Customer Support
  • Database Maintenance

Timeline

Lead Customer Service Representative

British Swim School
09.2021 - Current

Cashier

Fabian 8 Cinema
05.2018 - 05.2021

No Degree - Exercise Science

Passaic County Community College
Jada Flores