Proven leader with extensive experience in enhancing customer service and team performance at SEMFL Enterprises, LLC. Excelled in money handling and fostering customer rapport, achieving a notable increase in client satisfaction. Skilled in marketing tactics and decision-making, consistently driving business growth and operational efficiency.
-Trained, oversaw and mentored new team members to strengthen performance and job
expertise.
-Engaged clients in person and over phone to answer questions and address complaints.
-Resolved concerns with products or services to help with retention and drive sales.
Planned schedules and workflows based on expected customer demands.
-Delivered exceptional customer service to every customer by leveraging extensive knowledge
of products and services and creating welcoming, positive experiences.
-Exhibited high energy and professionalism when dealing with clients and staff.
-Educated customers about billing, payment processing and support policies and procedures.
-Developed highly empathetic client relationships and earned reputation for exceeding service
standard goals.
-Communicated professionally with colleagues, freelancers and clients.
-Collaborated with staff members to enhance customer service experience and exceed team
goals through effective client satisfaction rates.Trained staff on operating procedures and company services.
-Cross-trained and provided back up for customer service managers.
-Operated cash register for cash, check and credit card transactions with excellent accuracy
levels.
-Worked flexible schedule and extra shifts to meet business needs.
-Helped customers complete purchases, locate items and join reward programs.
-Restocked and organized merchandise in front lanes.
-Collected and authorized payments of guests.
-Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
-Replenished sales floor merchandise and organized shelves, racks and bins for optimal
appearance.
-Reconciled cash drawer at start and end of each shift, accounting for errors and resolving
discrepancies.
-Completed inventory counts and ordered merchandise.