Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jada Flores

Prospect Park

Summary

Proven leader with extensive experience in enhancing customer service and team performance at SEMFL Enterprises, LLC. Excelled in money handling and fostering customer rapport, achieving a notable increase in client satisfaction. Skilled in marketing tactics and decision-making, consistently driving business growth and operational efficiency.

Overview

7
7
years of professional experience

Work History

Assistant Manager

SEMFL Enterprises, LLC
10.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Lead Sales Associate

British Swim School
09.2021 - 07.2023

-Trained, oversaw and mentored new team members to strengthen performance and job

expertise.

-Engaged clients in person and over phone to answer questions and address complaints.

-Resolved concerns with products or services to help with retention and drive sales.

Planned schedules and workflows based on expected customer demands.

-Delivered exceptional customer service to every customer by leveraging extensive knowledge

of products and services and creating welcoming, positive experiences.

-Exhibited high energy and professionalism when dealing with clients and staff.

-Educated customers about billing, payment processing and support policies and procedures.

-Developed highly empathetic client relationships and earned reputation for exceeding service

standard goals.

-Communicated professionally with colleagues, freelancers and clients.

-Collaborated with staff members to enhance customer service experience and exceed team

goals through effective client satisfaction rates.Trained staff on operating procedures and company services.

-Cross-trained and provided back up for customer service managers.

Theatre Usher

Fabian 8 Cinema
05.2018 - 05.2021

-Operated cash register for cash, check and credit card transactions with excellent accuracy

levels.

-Worked flexible schedule and extra shifts to meet business needs.

-Helped customers complete purchases, locate items and join reward programs.

-Restocked and organized merchandise in front lanes.

-Collected and authorized payments of guests.

-Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

-Replenished sales floor merchandise and organized shelves, racks and bins for optimal

appearance.

-Reconciled cash drawer at start and end of each shift, accounting for errors and resolving

discrepancies.

-Completed inventory counts and ordered merchandise.

Education

N-A - Government of Administration

Eastside High School
Paterson, NJ
06.2017

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Goal setting
  • Customer rapport
  • Marketing tactics

Timeline

Assistant Manager

SEMFL Enterprises, LLC
10.2023 - Current

Lead Sales Associate

British Swim School
09.2021 - 07.2023

Theatre Usher

Fabian 8 Cinema
05.2018 - 05.2021

N-A - Government of Administration

Eastside High School
Jada Flores