Jada Ford
Bolton,Ct
Summary
Qualified graduate and emerging professional eager to build industry career. Quick learner with great people skills and focus on problem-solving. Handles complex assignments without complaint and works great under pressure.
Overview
3
3
years of professional experience
Work History
Togo Specialist
Olive Garden Restaurant
Manchester, CT
08.2022 - 01.2024
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Streamlined to-go operations, implementing an organized system for tracking orders.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Contributed to sales growth by upselling menu items when taking orders from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Addressed any special dietary requests or accommodations made by customers while placing their orders with precision.
- Utilized strong organizational skills in arranging completed orders neatly while minimizing space consumption within the pick-up area.
- Contributed positively towards team goals through effective communication between front-of-house staff members and the kitchen team.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Greeted customers and answered inquiries regarding menu items and specials.
Line Cook
Flatbread Company
03.2021 - 12.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
Education
High School Diploma -
Bolton High School
Bolton, CT06.2022
Skills
- Time Management
- Food Preparing, Plating and Presentation
- Inventory Management
- Ingredient Stocking
- Kitchen Sanitization
- Teamwork and Collaboration
- Leadership and Decision-Making
- Reliable and Trustworthy
- Phone Etiquette
- Complaint Resolution
- Strong multitasking
- Excellent communication
- Cash handling
- Professionalism
Additional Information
I was on the Track and Field team as a Sprinter my Freshman year of high school
I was on the Cheerleading team my Sophomore year of high school I would help throw or lift the girls in the air
Timeline
Togo Specialist
Olive Garden Restaurant
08.2022 - 01.2024
Line Cook
Flatbread Company
03.2021 - 12.2021
High School Diploma -
Bolton High School